The message fax on the printer is normal; it stays in fax mode when idle even when you do not use fax (just like when the printer was working fine previously, it would stay in fax mode when idle also.) So don't worry about the fax message. The fact that the printer is able to print out blank page (when doing a copy on the printer itself, it copies blank also right), that means the communication between the printer and the computer is fine; there is no issue with the printer's driver; the issue is with the ink. How old is the ink? Let's test cleaning the ink:
Solution #1: Clean the ink cartridge using the printer's built-in tool.
- On the printer device, press Setup, then press key 6, then key 1 (this would select Tools menu, then Clean Print Cartridge option)
; or another way: On the computer, open the HP Solution Center program, then click on Settings, then click on Print Settings, then click on Printer Toolbox, then click on Device Services tab, then click on Clean the Print Cartridges, and continue.
; yet another method: Click on Start -> Devices and Printers, then right-click on the HP printer, then click on Printer Properties (or could be Printing preferences), then click on Services tab / Services this printer, then click on Printer Toolbox -> Device Services tab -> Clean the Print Cartridges and continue.)
- Full details:
- If that does not work, please take out the ink cartridge and clean it physically. Please click on the websites below for instructions / illustrations:
Note: Click on the website below for instructions / illustrations on how to take out / insert ink cartridge:
- Also, if needed, you can clean the printer device:
- If that still does not work, it looks like the ink cartridge is out or dried up, or bad. Please replace with a new ink cartridge and check. Instructions:
Please reply at the box below to continue troubleshooting. Thank you.