Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Mr.,
, I have an HPOfficeJet J3680 printer. I am not…

Customer Question
Hi Mr. Miller, ...

Hi Mr. Miller,

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I have an HPOfficeJet J3680 printer. I am not able to print from it and the message on the printer says "Jan 23 '16 08:37A Fax. Can you give me any direction? I have reinstalled the driver twice. Thanks. Nancy

Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
2/19/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,168
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. What happens when you print? Is there any error or message?

When you reinstalled the driver, did it install successfully? Or was there any error or message?

Is the printer connected to the computer with a (USB) cable?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 2 years ago
There is no message when I print. Just a blank page. No message or error when the driver was installed.
I have Windows 7. Again there is the message saying fax on the printer.
Thanks.
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

When was the last time you were able to print? Have you tried to do the print head cleaning option? Please let me know. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

The message fax on the printer is normal; it stays in fax mode when idle even when you do not use fax (just like when the printer was working fine previously, it would stay in fax mode when idle also.) So don't worry about the fax message. The fact that the printer is able to print out blank page (when doing a copy on the printer itself, it copies blank also right), that means the communication between the printer and the computer is fine; there is no issue with the printer's driver; the issue is with the ink. How old is the ink? Let's test cleaning the ink:

Solution #1: Clean the ink cartridge using the printer's built-in tool.

- On the printer device, press Setup, then press key 6, then key 1 (this would select Tools menu, then Clean Print Cartridge option)

; or another way: On the computer, open the HP Solution Center program, then click on Settings, then click on Print Settings, then click on Printer Toolbox, then click on Device Services tab, then click on Clean the Print Cartridges, and continue.

; yet another method: Click on Start -> Devices and Printers, then right-click on the HP printer, then click on Printer Properties (or could be Printing preferences), then click on Services tab / Services this printer, then click on Printer Toolbox -> Device Services tab -> Clean the Print Cartridges and continue.)

- Full details:

http://i.imgur.com/RDcmHxN.jpg

Solution #2:

- If that does not work, please take out the ink cartridge and clean it physically. Please click on the websites below for instructions / illustrations:

http://i.imgur.com/0qtaQMd.jpg

http://i.imgur.com/hyBF2Ry.jpg

http://i.imgur.com/JTHRais.jpg

Note: Click on the website below for instructions / illustrations on how to take out / insert ink cartridge:

http://support.hp.com/us-en/product/HP-Officejet-J3600-All-in-One-Printer-series/3440986/model/3441025/document/c01107017/

- Also, if needed, you can clean the printer device:

http://i.imgur.com/J4C7xbk.jpg

http://i.imgur.com/BEde89K.jpg

http://i.imgur.com/X1XdrnD.jpg

Solution #3:

- If that still does not work, it looks like the ink cartridge is out or dried up, or bad. Please replace with a new ink cartridge and check. Instructions:

http://support.hp.com/us-en/product/HP-Officejet-J3600-All-in-One-Printer-series/3440986/model/3441025/document/c01107017/

Please reply at the box below to continue troubleshooting. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Have you tried the above steps yet?

Can you put a document or photo on the printer, then use the Copy option / button on the printer, does it make a copy? Or is it blank also?

Please reply at the box below to continue. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I changed & put in new ink. It seems to work ok except when I try to now print an Adobe reader printout. How can I now get an Adobe page to print out? Thanks. Nancy
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

You're welcome. Great. What do you mean it "print an Adobe reader printout"?

Are you able to print anything such as a document, a pdf file, a picture file, a web page, an email message, etc.?

When you print, at the print dialog window, can you make sure that you select the correct printer name of yours, then print?

Please reply at the box below to continue troubleshooting. Thank you for your patience.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

If you still need help with this issue or with anything else, please reply at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,168
41,168 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

Viet - Printer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I continually get a MFP Memory Full error message 017 970
I continually get a MFP Memory Full error message 017 970 when I try to pring on my Fuji Xerox DocuPrint CM 305df scanner printer fax. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My xp-315 is in recovery mode and I can't get it out; email
my xp-315 is in recovery mode and I can't get it out; email advices from EPSON so far have not worked. I don't see any recovery tool on the list of drivers and software for download. What to do? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
2-07-2017 This issue has not been resolved. Date Order ID
2-07-2017 This issue has not been resolved.DateOrder IDDescriptionAmount01/24/201717097261-550RE Order #17092345-143 It will not feed a blank...$16 Free with Membership01/23/201717092345-143It will no… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
My Brother MFC-9440CN will copy and scan fine. Will not print
My Brother MFC-9440CN will copy and scan fine. Will not print from a computer - Mac OS 10.8.2 or Windows XP SP3, ethernet or USB. It makes noise just like it is printing. But no paper printed. Also FA… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My printer serial #is TH05J530K9 and FPU # is CB057-64007.
My printer serial #is TH05J530K9 and FPU # is CB057-64007. The only function it can do any more is copy & print. The connection betw my laptop & printer is fine, I've had Shaw come and take a look @ t… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My B210 is not printing. The error message in the queue is
My B210 is not printing. The error message in the queue is "pstopdffilter/pstocupsraster failed w/err number 3100… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Mr. your answer did not fix the problem; I also emptied the
Mr. Miller your answer did not fix the problem; I also emptied the cache and that did not work - Tillie… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I have a HP Office Jet J3680 printer, scanner, fax. I always
I have a HP Office Jet J3680 printer, scanner, fax. I always had the HP solutions logo on my desk top and hit scan and any document scanned. Now I cannot scan anything. I installed software/drivers ag… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
HP Deskjt F-4180 My printer was working until yesterday,
HP Deskjt F-4180 My printer was working until yesterday, then stopped printing. In caling up on my Control Panel Printers & Faxes, what appears is HP Deskjet F-4100 series. That has been listed as my … read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
My Canon MX700 printer suddenly would only print emails but
My Canon MX700 printer suddenly would only print emails but not word documents off the desktop. Now, it only prints email headers, no text. Using an Imac. Bill… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I also just purchased a Canon MF8350CDN and it works fine with
I also just purchased a Canon MF8350CDN and it works fine with my PC, but when I installed the drivers on my mac (which I need it the most on), when I go to print I get "No recipients are added in [re… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have recently purchased an OfficeJet j3680 printer. I cannot
I have recently purchased an OfficeJet j3680 printer. I cannot get the printer to print Microsoft word documents though it does print the test page correctly. Help. It is connected by cable to an 600x… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Hello, I have an HP Pavilion dv7 talking to an hp officejet
Hello, I have an HP Pavilion dv7 talking to an hp officejet 4215 over a direct USB link, nothing special, and recently the connection has died from time to time. Both units can be powered up, nothing … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a canon image class MF4150, which I purchased Jan/08.
I have a canon image class MF4150, which I purchased Jan/08. I Am looking at buying a new computer with windows 7. Is this printer/fax/scanner/copier compatible with the windows 7 system?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a NEW J3680, and I can not get it to receive any incoming
I have a NEW J3680, and I can not get it to receive any incoming faxes. I can send, and there is a dail tone on the little phone, the telephone company came and all lines are perfect........it says to… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I HAVE A HPOFFICEJET 6500WIRELESS FAX THAT WILL SEND FAXES
I HAVE A HPOFFICEJET 6500WIRELESS FAX THAT WILL SEND FAXES LOCALLY BUT NOT LONG DISTANCE. IT PRINTS OUT COMM.ERROR & SAYS NOTEIMAGE ON FAX REPORT IS SET TO OFF. THANK YOU [email protected]… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Although I have Fax, Scan and Copy keys there is none for Print
Although I have Fax, Scan and Copy keys there is none for Print and I can't get anything but the date and Fax on the printer window. I have just come back from Staples where I purchased the printer la… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I had a microsoft printer in my printer and faxes and it was
I had a microsoft printer in my printer and faxes and it was acciidentally deleted. How do I reinstall?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x