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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP Officejet prop 8630 and am trying to scan

Customer Question

I have a HP Officejet prop 8630 and am trying to scan multiple documents from the printer to my laptop which is connected remotely. The printer wont take documents from the top feeding area. It seems to recognise that they are there however when I scan I receive a blank page.(from the normal scanning area) It does however feed through if I photocopy. Can you please assist me?
Submitted: 1 year ago.
Category: Printers
Expert:  Harold Hanna replied 1 year ago.

Hello Brook how are you. This should be able to be accomplished from the software that came with your Epson printer. There should be an option to change where it is scanning from.

The first video shows an example of this.

Customer: replied 1 year ago.
Not happy, I received a virus warning. Please refund costs drawn on my card
Expert:  Harold Hanna replied 1 year ago.

Hello, what was the virus warning you received? What did you click on when you got a virus warning? I can set this up for a refund but not sure at what process you would have got a virus it was a video and nothing was downloaded?

Customer: replied 1 year ago.
when I clicked on the video an alarm sounded and was told to contact windows. Please refund as requested. I do not wish to have any further dealings. thank you.
Expert:  Harold Hanna replied 1 year ago.

I am happy your printer issue seems to be resolved by changing the location it is scanning from. I am not sure what you clicked on but there was no virus on the website and nothing to download. If you are getting errors it is likely you have had a virus already, unless you can show me a screenshot of this supposed error? You can contact billing for a refund, happy your issue has been resolved.

Customer: replied 1 year ago.
I am 0% satisfied.
Expert:  Harold Hanna replied 1 year ago.

I understand your situation was resolved but you are not happy with having to pay for services received, please contact billing.

Customer: replied 1 year ago.
well why rate at 100% is this how you keep your customer service ratings up?
Expert:  Harold Hanna replied 1 year ago.

I'm not sure what you are asking, is your scanner working now by switching in the software where the printer scans from? My rating is high because I successfully solve people's issues, but I am aware some people get their issue resolved and then try to say they are "not satisfied" to try not to pay them. That is why I ask if you are still having an issue, because there was no virus on the website, and I am trying to still help you if you do have a virus.