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I have a cannon MB2060 inkjet printer, I have installed a…

Customer Question
Hi I have a cannon...
Hi I have a cannon MB2060 inkjet printer , I have installed a new black ink cartridge which is faulty ( I have cleaned and deep cleaned many times ) .
I have purchased a new cartridge but can't work out how to remove the ink tank when it's not empty.
Can you help ?
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
2/17/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,394
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me what specific error code/message you're getting?

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Customer reply replied 2 years ago
no error code, all i want to do is swap the black ink tank
Customer reply replied 2 years ago
normally when the ink tank is empty ,you open the front cover and the machine automatically moves the empty tank into position to eject . however because the ink tank i want to replace is not empty this does not happen
Technician: Nathan, Engineer replied 2 years ago

Thank you for clarifying.

You should be able to go into the settings menu, then to INK, and select Change Cartridge, to prompt the carriage over.

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Customer reply replied 2 years ago
menu : maintenence..all the options are to do with cleaning and print head allignment
Technician: Nathan, Engineer replied 2 years ago

Not under maintenance, but there should be one for status or consumables (ink level) where you can access the cartridge change

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Customer reply replied 2 years ago
no mention of ink tanks
Technician: Nathan, Engineer replied 2 years ago

If you aren't finding that, open the front cover and you should be able to slide the carriage over manually (with slight resistance) to the proper position.

If it won't move freely, unplug power to the printer and move it in that state.

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Technician: Nathan, Engineer replied 2 years ago

Do not turn off power or the head will park, just pull the cord right from the outlet.

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Customer reply replied 2 years ago
I tried both ways .... it is locked in position
Customer reply replied 2 years ago
It seems like you are guessing ...I will contact canon directly....how do i cancel ?
Technician: Nathan, Engineer replied 2 years ago

I'm not guessing, the printer (at least at one time, on the factory original firmware) had the ink change option, I'm trying to give you some alternatives since it isn't there.

You may cancel from the help page. Best of luck to you.

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Customer reply replied 2 years ago
cheers
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