How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Printers
Satisfied Customers: 24545
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

Printer error. Check manual. Not handy. Cartridge carriage

Customer Question

Printer error. Check manual. Not handy. Cartridge carriage does not move into place when I open the machine. I just replaced a cartridge and closed it. It made a noise. Now it is dead.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the exact code/message it is giving you?
OR is it not showing anything on the screen at all?

Customer: replied 1 year ago.
Self healed. Thanks.
Expert:  Nathan replied 1 year ago.

You're welcome, let me know if you need any further assistance.