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My new hp envy 5540 stopped making a copy of a document, but…

Customer Question
My new hp envy 5540...
My new hp envy 5540 stopped making a copy of a document, but still prints out a document.
How to fix?
Submitted: 2 years ago.Category: Printers
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Answered in 42 minutes by:
2/17/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,121
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Winston.

When you make a copy from the glass, does it output a blank page? Test both black and color modes, please.
What about when you print from the computer?

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