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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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1 Question is "do you charge service & about how much"? Can

Customer Question

1 Question is "do you charge for this service & about how much"?
JA: Thanks. Can you give me any more details about your issue?
Customer: Can not use the ADF for copying. Get error message "original will be scanned from scanner glass with current settings" Epson xp-830 printer
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Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the application that you are using to scan? Is it Windows fax and Scan?

May I know the operating system you are using? Is it Windows 7?

Have you tried selecting ADF and source before scanning?

Thank you.


Customer: replied 1 year ago.
I want a refund for the full amount charged to my credit card since I developed the solution to the problem before you people even found out what op system I am using.Thx for your understanding and cooperationTerry L.
Expert:  Shefin replied 1 year ago.


Please contact our customer support to get a refund. .

Thank you.


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