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I have an HP Officejet Pro 6830 printer....first it said
I have an HP Officejet Pro 6830 printer....first it said there was a paper jam to clear it...there was no paper jam. Then on screen it said " There is a problem with the printer or ink system. Turn of… read more
FLORENCE MARIE DRONA
FLORENCE MARIE DRONA
Bachelor of Science (B.S.), Information technology
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I have an Office Jet Pro 8630 and it said my printer head is
I have an Office Jet Pro 8630 and it said my printer head is missing, not detected or incorrectly installed. It just started saying that out of a clear blue sky. It said error: Oxc 19a0003. … read more
Steve Asher
Steve Asher
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I have an HP 6830 printer. Am receiving this error message:
I have an HP 6830 printer. Am receiving this error message: You have a missing or defective cartridge. I replaced the magenta cartridge with a new one. Still getting the error message. Can you help?… read more
Randy IT Tech
Randy IT Tech
3,527 satisfied customers
My printer is (office jet pro 6830) is not printing. The
My printer is (office jet pro 6830) is not printing. The display shows that the in cartride connot move due to a paper jam. The S/N is TH523690CH There is no paper jam and the cartridge is able to mov… read more
Harry
Harry
135 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
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I have a HP OFFICE JET PRO 6830 ERROR MESSAGE SAYS "LOAD
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Richard
Richard
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IT Manager, Consultant
14,713 satisfied customers
My HP Officejet Pro 6830 is giving me error 0x6100004a.
Hello! My HP Officejet Pro 6830 is giving me error 0x6100004a. There is no paper jam as it has stated. I have unplugged it from the computer, shut if off and on numerous times and nothing works. Help!… read more
Josh
Josh
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Printer error has occured, tuened everything and on again
printer error has occured, tuened everything and on again and message come up and says to contact a service rep… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
HP Office Jet Pro 8500 Replaced all cartridges. Message
HP Office Jet Pro 8500 Replaced all cartridges. Message reads Open the print-cartridge access door, clear the jam, and then press O.K. to continue. Have removed cartridges many times and can't see wha… read more
Michael T
Michael T
1,621 satisfied customers
I have an HP 8500 pro printer, Im getting this error message:
I have an HP 8500 pro printer, I'm getting this error message: The cartridge cradle cannot move. Turn printer off and check for a paper jam. I've done this. There is no paper jam. On the printer displ… read more
Sowrav D.
Sowrav D.
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Bachelor's Degree
3,100 satisfied customers
I have HP office jet pro 8500 wireless printer. it is not
I have HP office jet pro 8500 wireless printer. it is not working .it give message to open print carriage access door and clear jam. i have repeatedly opened every access panel in printer and can find… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor's Degree
3,487 satisfied customers
I have a office jet pro 8500,says paper jam,open carriage door,clear
I have a office jet pro 8500,says paper jam,open carriage door,clear Jam.Did this six times,no jam,won't clear message and print????… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor's Degree
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My HP Office Jet Pro 8500 displays Clear Paper Jam, then press
My HP Office Jet Pro 8500 displays "Clear Paper Jam, then press OK". There didn't appear to be a jam when the message appeared. I've checked every possible orifice first on my own then using the HP Tr… read more
PramitP
PramitP
Self-Employed
Diploma
11 satisfied customers
I had a paper jam - removed it as per instruction booklet.
I had a paper jam - removed it as per instruction booklet. Now all i keep getting is a message on printer that says "printer error occurred - turn off and on , see documentation. What is "documentatio… read more
RPI Solutions
RPI Solutions
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Bachelor's Degree
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We have an HP PSC 2355 all-in-one printer for several years
We have an HP PSC 2355 all-in-one printer for several years with no problem. All at once, it wouldn't turn off so we unplugged it. Now it won't turn on at all.… read more
RPI Solutions
RPI Solutions
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Bachelor's Degree
3,487 satisfied customers
Our HP office jet 4215 all-in-one had a paper jam and it was
Our HP office jet 4215 all-in-one had a paper jam and it was cleared...now it still always says it has a jam...when you press OK it tries to cycle it seems making very loud clicking as if trying to cy… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor's Degree
3,487 satisfied customers
I have a HP 2210 printer/scanner/copier/fax that had a paper
I have a HP 2210 printer/scanner/copier/fax that had a paper jam. I removed the "folded" paper and now it tells me to "open door and remove the cartrige jam" which I've tried several times. When I ope… read more
RPI Solutions
RPI Solutions
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Bachelor's Degree
3,487 satisfied customers
Brother DCP-117C Printer - unable to print message paper
Brother DCP-117C Printer - unable to print message = paper jam or mechanical error No Jam - machine is clean Turned off machine as user guide suggests - still have error message Have been told I can r… read more
Freddy M.
Freddy M.
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

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Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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