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My printer will not print black, I put a new printer

Customer Question
My printer will not...

My printer will not print black

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I put a new printer cartridge in even though the old one was still showing full but no black

Submitted: 2 years ago.Category: Printers
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Answered in 16 minutes by:
2/16/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,498
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of the printer?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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