How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Harold Hanna Your Own Question
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 163
Experience:  Sr System Administrator at General Dynamics
Type Your Printers Question Here...
Harold Hanna is online now
A new question is answered every 9 seconds

What is error code 0x9D, printer does not want to print.

Customer Question

what is error code 0x9D, printer does not want to print.
JA: Thanks. Can you give me any more details about your issue?
Customer: printer screen shows ok until you try to print then error pops up
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Harold Hanna replied 1 year ago.

Hello, what type of printer is this?

Customer: replied 1 year ago.
epson wf-3620
Expert:  Harold Hanna replied 1 year ago.

Were you trying to change anything when this happened? Have you tried anything specifically to fix this so far?

Customer: replied 1 year ago.
any luck with an answer yet ??
Expert:  Harold Hanna replied 1 year ago.

Hello, I asked if you tried anything to fix it. Or has anything changed recently with the printer?

Customer: replied 1 year ago.
checked printer settings , they told me the default setting was the printer fax mode. reset to the printer mode, no change.
Expert:  Harold Hanna replied 1 year ago.

OK thank you. Have you tried taking out the cartridges and putting them back in place?

Expert:  Harold Hanna replied 1 year ago.

If you have had the printer for a long time, it may think it is at end of life in regards ***** ***** printer waste ink levels. To reset this setting, please follow instructions on the following page. There is a file to download along with accompanying instructions. You will want to reset the number. Let me know if you have any questions.

If this resolves your errors, please rate my assistance and let me know of any additional questions!