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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Technical Expert When I put in my last ink cartridge, it

Customer Question

Technical Expert
When I put in my last ink cartridge, it didn't go in correctly and made a horriible sound. I immediately pulled the cartridge out and reinserted. There was nothing. I took the cartridge out again, turned the printer off, waited a few minutes. When I turned the printer on again, it did not respond at all, not even to bring the mechanism back to the position to insert the cartridge. I got another cartridge, but I'm afraid to try to insert it again before I get help - YOU!
What has happened and what do I do to correct it?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, can you tell me the make and model of the printer please?