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When I scran it comes up with erro w61
, I've just

Customer Question
When I scran it...

When I scran it comes up with erro w61

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I've just brought a new pc & every time I try to scan it comes up with communication error check the connection but at the top its got w-61

Technician's Assistant: Is there anything else important you think the Printer Technician should know?

That's all I know

Submitted: 2 years ago.Category: Printers
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Answered in 2 minutes by:
2/15/2016
Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,498
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 2 years ago
I was already talking to some ?
wifi
Technician: Jason Jones, Technician replied 2 years ago

Thank you for the update. May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.

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Customer reply replied 2 years ago
no this is just coasting me more money I can buy a new printer
Technician: Jason Jones, Technician replied 2 years ago

Okay, I understand what you are saying. I will opt out of the question and allow someone else to help.

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Customer reply replied 2 years ago
this isn't helpful so how can I get my money refunded
Customer reply replied 2 years ago
a
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