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Lexmark pro915 isn't accepting printer cartridges newly

Customer Question
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lexmark pro915 isn't accepting printer cartridges newly installed
Submitted: 2 years ago.Category: Printers
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Customer reply replied 2 years ago
Are you still there?
Customer reply replied 2 years ago
Hello? Are you there?
Customer reply replied 2 years ago
I give up waiting for you. Never mind, you are taking way too long to respond. You're fired.
Answered in 4 hours by:
2/14/2016
Technician: Electronics Pete, Engineer replied 2 years ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,610
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi there,

Sorry for any delay in getting back to you on this!

To fix this problem, try removing the ink cartridges and clean the gold contact area on them, and also clean the gold contact area on the print head itself - you can use a soft cloth lightly soaked in alcohol solution for this.

If that doesn't work, then the cartridges may be defective - try installing new, genuine Lexmark cartridges.

Reply back and let me know if that works?

If the printer is giving you an error message I would need to know exactly what the message is, or what lights are flashing, etc.

Looking forward to hearing from you,

Pete.

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