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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17390
Experience:  HNC Computing; Large format and multifunction printer expert
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Lexmark pro915 isn't accepting printer cartridges newly

Customer Question

lexmark pro915 isn't accepting printer cartridges newly installed
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Are you still there?
Customer: replied 1 year ago.
Hello? Are you there?
Customer: replied 1 year ago.
I give up waiting for you. Never mind, you are taking way too long to respond. You're fired.
Expert:  Electronics Pete replied 1 year ago.

Hi there,

Sorry for any delay in getting back to you on this!

To fix this problem, try removing the ink cartridges and clean the gold contact area on them, and also clean the gold contact area on the print head itself - you can use a soft cloth lightly soaked in alcohol solution for this.

If that doesn't work, then the cartridges may be defective - try installing new, genuine Lexmark cartridges.

Reply back and let me know if that works?

If the printer is giving you an error message I would need to know exactly what the message is, or what lights are flashing, etc.

Looking forward to hearing from you,