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Bought a brothers printer but c/d to connected nothing

Customer Question
happens for best buy in...
bought a brothers printer but c/d to connected nothing happens for best buy in kalaamzoo MI
Submitted: 2 years ago.Category: Printers
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
call me
Answered in 32 minutes by:
2/14/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,552
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry the issue. Do you mean the printer's CD disk does not open? Or is it something else?

The model tn-630 is for the ink toner cartridge. Can you please tell me the model of th Brother printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

There is payment issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer? Please reply at the box below. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Can you please tell me the model of the Brother printer (not the model of the ink toner cartridge)? Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

- Please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ed97a892-e78c-4639-bbf8-62f03de02219

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

You may need to contact your bank / credit card company to allow payment to company JustAnswer.

Please reply at the box below. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
call me at(###) ###-####
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

I do live online support. Can I connect remotely to your computer, so I can fix this issue directly on your computer together with you? Please reply at the box below. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
you can
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

What's the model of the Brother printer (not the model of the ink toner cartridge)?

Please reply at the box below. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
ok lets no secure remote
Customer reply replied 2 years ago
let do sure remote
Customer reply replied 2 years ago
just call me
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

First, do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

What's the model of the Brother printer (not the model of the ink toner cartridge)?

Please reply at the box below. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
hello anyone there????
Customer reply replied 2 years ago
hello anyone there
Technician: Dustin, Printer Repair Specialist replied 2 years ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

HI, my name is ***** ***** I will do my best to assist you.

I am sending you an offer for the phone call. Before I can call you, you must accept this offer through our website. ( If you want to speak over the phone )

Thank you,

Dustin S.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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