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How do you get your printer online? I have a PIXMA MP280.

Customer Question
How do you get your...
How do you get your printer online? I have a PIXMA MP280.
Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
2/14/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,203
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
I can make a copy from the printer.
No.
Window 7
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Is there any cable connected from the printer to the computer? Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
Is the price just $26. or more.
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

I can reduce it to $9 more. Is there any cable connected from the printer to the computer? Please let me know. Thank you.

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Customer reply replied 2 years ago
just forget this. thank you for your time.
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

I'm sorry; I can waive the extra cost for remote support; we guarantee our service, so don't worry. Is there any cable connected from the printer to the computer? Please let me know. Thank you.

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Customer reply replied 2 years ago
no
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Do you mean this printer has been printing fine via wireless connection previously?

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Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Is there any other cable connected to the printer, besides the power cord?

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Customer reply replied 2 years ago
Are you still working on the problem or we disconnected?
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Did you see my previous reply: Is there any other cable connected to the printer, besides the power cord?

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Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18,775
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 2 years ago
usb
Technician: Jason Jones, Technician replied 2 years ago

Thank you for the update. May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.

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Customer reply replied 2 years ago
I have answered yes and a message comes back (this message was already sent)
Technician: Jason Jones, Technician replied 2 years ago

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 64 and click the circle button to start the remote application.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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