Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer mx890 will not print. tells me printer heads are…

Customer Question
My printer mx890 will not...
My printer mx890 will not print. tells me printer heads are incorrect. have not done anything with printer heads.
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 17 minutes by:
2/13/2016
Technician: Sowrav D., Engineer replied 2 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified

This a hardware fault of the printer and this is caused due to defective or loose printhead. The problem is very common with the Canon printers and you don't have to do anything for this, because any spare can stop working without any intervention due to some technical fault. Now, the final solution for this problem is replacing the printhead, but before that you can remove the printhead from the printer and then, clean the gold contacts on it with a cotton swab and IP alcohol. After that check the result and if the problem persist then, unfortuantely the printhead is defective and you have to replace the printhead to solve the problem. You can follow the steps below to remove the printhead from the printer.

Remove the ink tanks before proceeding to removing the print head.

Remove the Ink Tanks

  1. Confirm that the printer is powered on.

  2. Pull open the paper output tray.

  3. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)

    (A) Press the Open button to open the Paper Output Tray if it does not open automatically.

    Note: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.
  4. Open the inner cover.

    Caution: Do not touch the metallic parts or other parts inside the machine.
  5. Remove the ink tanks by pressing the tab of each tank.

    Caution: Handle the ink tanks with care so that your clothes and surrounding area do not get soiled. Make sure to remove the ink tanks one by one.
  6. Raise the print head lock lever then lower it again to reseat the print head.
  7. Tilt the print head slightly towards the front of the machine and lift out gently.
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sowrav D. Your Own Question
Sowrav D.
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
3,147 Satisfied Customers
Experience: Completed Course In Computer Hardware and Printer Repairing

Sowrav D. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Have PIXMAMP600 when switched on message states typeof print
have PIXMAMP600 when switched on message states typeof print head is incorrect install correct print head,Hadnever had this before ,Help please,… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The print head is the original one and after having cleaned
the print head is the original one and after having cleaned them when I try to print it says the print head is incorrect. Install the correct print head. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My printer has been working just fine until now when it
Hi Pearl - my printer has been working just fine until now when it suddenly says code 1403 "The type of Print Head is Incorrect" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Canon Mx890. I have an error message B200. Please explain
Canon Mx890. I have an error message B200. Please explain why. Thank you … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Mx890 is no longer responding to my computer. Canon Pixma
since last evening. recently had a MS update...maybe has something to do with it, and maybe not … read more
Cody
Cody
Computer Science
2,427 satisfied customers
Have a Canon Pixma 500. Have installed 2-8BK and keep
Have a Canon Pixma 500. Have installed 2-8BK and keep getting message- … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Printing blank pages, pixma mx890 4 years old, PC Windows
printing blank pages JA: What's the make/model number of your printer? How old is it? Customer: pixma mx890 4 years old JA: What kind of computer are you printing from (Mac or PC)? What Operating Syst… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Model 5250 It keeps telling me incorrect print head Install
model 5250 It keeps telling me incorrect print head Install the correct print head. I have reinstalled the CD but it did not do anything Do you have any explanations to help It was working OK before… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new apple laptop and I can't find the disc that
I have a new apple laptop and I can't find the disc that came with the canon mx890 and I'd like to be able to user the scaner … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Canon MX890 printer and now have an error message
I have a Canon MX890 printer and now have an error message 1405: "the type of print head is incorrect. Install the correct print head." I have not changed anything on the printer. Before this message … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Canon Pixma MX892 printer which I bought new
I have a Canon Pixma MX892 printer which I bought new approx. 4 to 5 years ago to use at home. I have now started using my ASUS G75V Intel Core i7 lap top office Laptop computer with Windows 7, at hom… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a Canon MX890. It all of a sudden came up with the
I have a Canon MX890. It all of a sudden came up with the code B200. What do I need to do?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an MX890 printer that will not print either from my
I have an MX890 printer that will not print either from my Dell laptop with Windows 7 or my Apple iphone or ipad. It makes the sounds of printing although taking longer but no ink is dispersed. I repl… read more
Expert
Expert
Trying to connect to a Canon MX895 network printer (Ethernet)
Trying to connect to a Canon MX895 network printer (Ethernet) from a Windows 8 machine. Printer was previously working but I removed drivers etc. for a previous Canon model and then tried reinstalling… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an mx890 wireless printer. For some reason, when I
I have an mx890 wireless printer. For some reason, when I print off my pc and my ipad, the print has lines through it. My husband can print off his ipad and it is perfect. I've cleaned the print heads… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Hi there, I just got a Canon MX890 photo printer/scanner and
Hi there, I just got a Canon MX890 photo printer/scanner and every time I try to print, it tells me there is no paper in the cassette...however, there is paper in it. I have tried restarting it as wel… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I HAVE A CANON MP610 PRINTER AND REPLACED A BLACK INK CARTRIDGE
I HAVE A CANON MP610 PRINTER AND REPLACED A BLACK INK CARTRIDGE AND NOW PRINTER IS SAYING THE TYPE OF PRINT HEAD IS INCORRECT INSTALL THE CORRECT PRINT HEAD. I HAVE USED CANON INK CARTRIDGES, COULD YO… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a HP printer psc 2175 xi all in one. I am getting a
I have a HP printer psc 2175 xi all in one. I am getting a failure mode saying: right cartridge is incorrect.… read more
Sowrav D.
Sowrav D.
Engineer
Bachelor's Degree
3,147 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x