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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have reinstalled a new black print cartridge after my

Customer Question

I have reinstalled a new black print cartridge after my black printing ink was print very low. It does not print at all. The colors print, but new black does not. Tech just called me, said to clean the magnetic area in the cartridge container, shake the cartridge. Did that several times, still no printing. How do I clean the magnetic area--I thought he said to use a paper towel which I did.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Can you tell me the make and model no. of the printer ?