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Im trying to scan wirelessly but I can seem to get it to…

Customer Question
Im trying to scan...

Im trying to scan wirelessly but I can seem to get it to work. It prints fine wirelessly

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I want to scan some photos wirelessly to my laptop but I cant get it to scan for me

Technician's Assistant: Is there anything else the Printer Technician should be aware of?

I dont think so. It will print fine wirelessly if that makes a difference

Technician's Assistant: OK. Got it. Last thing - JustAnswer charges a fee (generally around $18) to post your type of question (you only pay if satisfied). While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.

Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
2/12/2016
Technician: Ashik, Technician replied 2 years ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,439
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the model and make of your Printer ?

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Customer reply replied 2 years ago
my printer is a canon MG3260
Technician: Ashik, Technician replied 2 years ago

Are you using a Windows or Apple Mac computer ?

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Customer reply replied 2 years ago
Im using a laptop
Customer reply replied 2 years ago
with a windows program
Technician: Ashik, Technician replied 2 years ago

I will send you the instructions.

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Customer reply replied 2 years ago
thankyou
Technician: Ashik, Technician replied 2 years ago

May I connect to your computer and show you how to do wireless scan ? I think this will be more productive as I can show it directly to you

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Technician: Ashik, Technician replied 2 years ago

I can securely connect to yoru computer and setup everything for you. I can do this without any additional payment.

If you would like instructions, please let me know and I will send them

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Technician: Ashik, Technician replied 2 years ago

If you prefer instructions, then follow the steps below;

Download and install this scanning application MP Navigator from here --> http://bit.do/bLNRT

When you click the link above, it will install the scanning application. Go to Start and you will find MP Navigator in the list of apps.

Open MP Navigator and does it allow you to scan ?

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Technician: Ashik, Technician replied 2 years ago

Are you online ?

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Shefin
Shefin, Printer and Office Equip. Specialist
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