Printer Repair Questions? Ask IT Technicians for Answers ASAP
Do you use Windows or MAC PC ?
Thanks for the update, the first thing you should do is to check the ink level of the color cartridge if the ink level is fine then, follow the steps below and let me know, if it help or not ?
In the software application that you are using to print, click the File menu.
Click Print. The Print dialog box opens.
Make sure that the name of the HP printer you are using displays in the printer Name box. If necessary, use the drop-down list to select your printer.
Click the Properties button. The Properties dialog box opens.
Check the options on the property tabs to make sure that the appropriate color options are selected.
If there is a checkmark in the box by Print in Grayscale, click in the box to remove the checkmark, and then click OK.
Try printing again.