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I am trying to scan documents from mx882 to my pc, but am…

Customer Question
Hi, I am trying...

Hi, I am trying to scan documents from mx882 to my pc, but am not able to, every time I click on scan photos etc, a message comes up saying I need to download driver WIA.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I used to be able to scan without any problem earlier, I just disconnected the printer to move the location, but after the move, scanning is a problem

Submitted: 2 years ago.Category: Printers
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Answered in 16 minutes by:
2/11/2016
Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,778
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. May I ask how the printer-scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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