Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Can you tell me the make and model of the printer please?
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, open the printer while it is on and try to manually with your hand, move the carriage over. Does this get it unstuck?
Please let me know
It is the internal drive motor for the carriage that has faulted.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.