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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24533
Experience:  Computer networking/repair. 12+ years experience.
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My Canon MG5460 printer will not recognize any ink. Message

Customer Question

My Canon MG5460 printer will not recognize any ink.
Message just comes up with
"The following ink tank cannot be recognized" -
I have a new set ready to put in and have put the big black one in. the yellow still has some ink in it from the last set.
I know some of the other colours still have ink in them and usually the message indicates which ones need to be replaced.
Cannot get any further sense out of it.
Please help
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

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