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My Epson NX420 would no longer print reason so I uninstalled…

Customer Question
My Epson NX420 would no...
My Epson NX420 would no longer print for some reason so I uninstalled it and have tried to reinstall it several times but it continues to say that the printer IP address is incorrect. Where do I find this number? Where is the USB port to connect it to that?
Submitted: 2 years ago.Category: Printers
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Answered in 8 minutes by:
2/10/2016
Technician: Sudipto, Engineer replied 2 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,196
Experience: DIploma in Computer Hardware
Verified

Do you mean the printer is ejecting blank pages, when you tried to print ?

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Technician: Sudipto, Engineer replied 2 years ago

Do you mean the printer was ejecting blank pages, when you tried to print ?

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Customer reply replied 2 years ago
No it did not do anything and now I can not install it again
Technician: Sudipto, Engineer replied 2 years ago

OK, please open the link below and follow the steps to connect the printer wireless network from the begining and then, try to install the software. After that let me know, how it goes for you.

http://www.epson.com/cgi-bin/Store/support/SupportShowVideo.jsp?UseCookie=yes&oid=151211&void=168209

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Technician: Sudipto, Engineer replied 2 years ago

If the steps do not help then, we will try other solutions.

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Customer reply replied 2 years ago
The printer is already hooked up to my wireless network. I can not get it installed on my computer again after I uninstalled it
Technician: Sudipto, Engineer replied 2 years ago

What is exactly happening, when you try to install the software ?

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Customer reply replied 2 years ago
Where is the IP address on the printer? Please read my original question.
Technician: Sudipto, Engineer replied 2 years ago

Follow the steps below to print a network status sheet , in that sheet you will find the IP address of the printer.

1. Press the Setup button on the printer’s control panel to enter the Setup
menu.
2. Select Network Settings, then press x Start.
3. Select Print Network Status, then press x Start.
4. Press the x Start button to print a network status sheet.

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Customer reply replied 2 years ago
I have it but I am pretty sure this is the number I entered manually and it still said wrong IP address.
Technician: Sudipto, Engineer replied 2 years ago

That means the computer cannot communicate with the printer, please turn off the printer, router and PC and then, restart them one by one and try to reinstall and let me know.

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Customer reply replied 2 years ago
It still says that installation failed. May be wrong IP address. Enter correct IP address. Check all connections.
Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,326
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Your previous expert left the question, I will now take over

Can you tell me the make and model of your router please?

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