Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

X9350 says printing but no document is printed

Customer Question
X9350 says printing but no document is printed
Submitted: 2 years ago.Category: Printers
Ask Your Own Printers Question
Answered in 1 minute by:
2/10/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,566
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 2 years ago
I can print copies
Yes it uses a USB cable
I am using windows 10
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Was this this printer working fine previously with Windows 10 version on this computer previously?

Was there any change recently to your computer that may have caused this issue?

Please reply at the box below. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Please try:

  1. Disconnected the printer's USB Cable from the computer for now.
  2. Right-click on the Start button (which is the windows logo icon at bottom left of computer's screen), then click on Control Panel. (Or press at same time two keys Windows and R on keyboard, then type control then click OK.)
  3. Open Hardware and Sound / Devices and Printers.
  4. Right-click on the Lexmark printer there, and remove it for now, and confirm. Make sure there is no more Lexmark printer showing there for now.
  5. Make sure printer is powered on.
  6. Re-connect the USB printer cable securely from printer to computer.
  7. Wait a bit and the printer should automatically be reinstalled.
  8. Check printing.

Please reply at the box below to continue troubleshooting. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I am checking you advice niw
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

OK, please take your time, then let me know. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
The screen now says the printer is off line
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Sorry, after disconnect the printer from the computer, were you able to delete all the Lexmark item(s) in Devices and Printers?

Was this this printer working fine previously with Windows 10 version on this computer previously?

Please let me know. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
The printer was working fine, but I disconnected the computer a few weeks ago to travel. Now it will not print even though it shows the printer connected
Customer reply replied 2 years ago
How do I get the printer online
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Can you please confirm this: After disconnect the printer from the computer, were you able to delete all the Lexmark item(s) in Devices and Printers? Please let me know. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Am I suppose to delete ALL of them?
What about the 9300?
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Yes, please disconnect printer from computer, then delete all of the lexmark / 9300 items

, then re-connect printer, then wait a bit for it to reinstall, then check printing.

Please let me know. Thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Ok now it say unspecified
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Sorry, it is strange. So this printer was working fine on this Windows 10 previously. Can I connect remotely to your computer, so I can troubleshoot this issue directly? Please let me know. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=fb9a227d-2e95-4e21-9903-4bd226f6b26a

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago

When you are available, please reply back to continue. Thank you.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,566
41,566 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

Viet - Printer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Just bought a new laptop running windows 10. Our printer is
just bought a new laptop running windows 10. Our printer is Lexmark 9300 ALL IN ONE. Can I use it with windows 10. It didn't find the driver. I don't have the old disks. Please advise. Many thanks.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
My Lexmark x9350 jams almost every time I attempt to print
My Lexmark x9350 jams almost every time I attempt to print something. I remove the back, flip down the little door and pull out a sheet of paper that does not appear to be jammed at all. How can I fix… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I have a Lexmark X9350 printer. I changed the ink cartridge
I have a Lexmark X9350 printer. I changed the ink cartridge today, it still deliver some of the linesin a letter unclear while the others are clear. How do I solve this problem? Rgds. Kjell Kasbohm, e… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I dont know if I messed up the menu on my Lexmark X9350 or
I don't know if I messed up the menu on my Lexmark X9350 or not, but I cannot get it print now. Please help.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi, The power inlet to my X9350 has failed. Can I get a new
Hi, The power inlet to my X9350 has failed. Can I get a new power connect inlet cartridge ? Michael Beetham… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a Lexmark X9350 that has been giving me printer carriage
I have a Lexmark X9350 that has been giving me printer carriage stall warnings and telling me that there is an obstruction somewhere. I have opened it up numerous times and looked, used a air duster t… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Lexmark X9350 Printer/Fax/Scanner. Weve recently
I have a Lexmark X9350 Printer/Fax/Scanner. We've recently upgraded our Telstra Bigpond broadband internet from ADSL to wireless and now the fax function on the printer doesn't seem to connect or send… read more
Bob
Bob
Vocational, Technical or Trade Scho
103 satisfied customers
I have a Lexmark X9350 all-in-one printer that I use for home
I have a Lexmark X9350 all-in-one printer that I use for home application only. The printer uses as much or more color ink as black ink in inspite of making the extra effort to select "black & white".… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have a Lexmark X9350 printer. It has only one drawer from
I have a Lexmark X9350 printer. It has only one drawer from which it collect paper from the printing. My problem is that when I try to print out documents it report no paper because it is locked to th… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a new Dell Latitude E5510. have XP installed. Using
I have a new Dell Latitude E5510. have XP installed. Using Windows 8. Two netwroked printers I cannot get to be seen by the laptop. A Konica 7020 and Lexmark all-in-one x9350. Use Verizon Fios and the… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
I have a Lexmark X9350 & the belt tensioner made of black plastic
I have a Lexmark X9350 & the belt tensioner made of black plastic with a belt wheel on one end and a spring on the other broke in two. I've looked online for a few days now to try and find this part w… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Ive just installed Windows 7 on my HP Pavillion m9373.uk desk
I've just installed Windows 7 on my HP Pavillion m9373.uk desk top. Printer Driver for my Lexmark x9350 was installed as required. Each time I attempt to print, it tells me to enable bi-directional co… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a lexmark X9350 and when I want copy or print it cuts
I have a lexmark X9350 and when I want copy or print it cuts out after about 7 seconds with a click and everything is gone . it will print out for head cleaning and alignment any I dea what the proble… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Lexmark X9350 & the belt tensioner made of black plastic
I have a Lexmark X9350 & the belt tensioner made of black plastic with a belt wheel on one end & a spring on the other broke in two. I've looked online for months to try & find this part.Any help woul… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
my printer says to check for obstructions and press check ,however
my printer says to check for obstructions and press check ,however i can't find anything wrong… read more
Mike D.
Mike D.
Bachelor's Degree
173 satisfied customers
I have an X9350 Printer less than 2 years old. I ahve already
I have an X9350 Printer less than 2 years old. I ahve already been given two replacements within the frst year. When printing multiple pages, the printer keeps on jamming, so I have to resort to print… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi. Ive replaced my 44 xl black printer cartridge 4 days ago
Hi. I've replaced my 44 xl black printer cartridge 4 days ago into your Lexmark X9350 (3 years old) and the PC fails to recognise the black is 100% full and therefore won't print - still thinks we hav… read more
e-solution
e-solution
Bachelor's Degree
112 satisfied customers
Lexmark all-in-one x9350 had it for 2 yrs+ little plastic
Lexmark all-in-one x9350 had it for 2 yrs+ little plastic hook that holds the tension belt in place broken belt slack, print-head won't move no extended warranty Is this economically fixable or, 2yrs … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x