Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a printer HP Officejet 6500APlus. I just installed…

Customer Question
I have a printer HP...
I have a printer HP Officejet 6500APlus. I just installed new 920 cartridges. It goes thru
the motions but it does not print and red X appears after the printing motion ends. Never
had problem before. What is wrong????
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
2/10/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,339
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Jim.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

Did you need any more help with this, Jim?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,339
31,339 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an HP office jet pro 8000. I just changed all the
I have an HP office jet pro 8000. I just changed all the printer cartridges and it won't print. I have no error messages and it worked before i changed the cartridges.… read more
Neil
Neil
Associate Degree
2,630 satisfied customers
I put new ink in my HP officejet 4650. Now it will only scan
hi! I put new ink in my HP officejet 4650. Now it will only scan and I can't get it to simply print? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a new printer HP Deskjet 1512. It will not print a
Good Evening, I have a new printer HP Deskjet 1512. It will not print a test page, it goes thru the motions with contact but nothing prints on paper. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have replaced the four ink cartridges, but both of our
I have replaced the four ink cartridges, but both of our computers give me the message that I need to replace the cartridges. When I initially replaced the cartridges I got the message on our computer… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
The Printer says the black cartridge is either missing or
The Printer says the black cartridge is either missing or damaged. I just bought new yellow, blue, and red, plus Black cartridges, but the Printer still says the black cartridge is missing or damaged.… read more
Nathan
Nathan
Engineer
Bachelors of Science
31,339 satisfied customers
My HP Officejet 6500A Plus, which I purchased new in April
My HP Officejet 6500A Plus, which I purchased new in April 2011, suddenly quit printing this morning out of a new HP Ink 920 Black cartridge. The pink, blue and yellow cartridges print very well. So I… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
What is going on? I entered all the info requested and my
What is going on? I entered all the info requested and my VISA info and hit "continue" and got nothing.… read more
Nathan
Nathan
Engineer
Bachelors of Science
31,339 satisfied customers
I have an HP Officejet 6500. I bought an ink cartridge (920
I have an HP Officejet 6500. I bought an ink cartridge (920 XL - Black) and correctly installed it. I got a message on the screen that said, "....ink cartridge appears to be missing or damaged: Black"… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My HP Officejet 6500 (E709a) printer has worked just fine until
My HP Officejet 6500 (E709a) printer has worked just fine until today when it suddenly will not print anything black. I run the diagnostics and everything appears to be okay. I put a new black 920 XL … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an HP Officejet 6000 Wireless printer. I just replaced
I have an HP Officejet 6000 Wireless printer. I just replaced a new black 920 cartridge in my printer. The black doesn't print, even with the new cartridge. This happened before with my printer, and I… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
I have an HP Officejet 6500 printer model E709a, which I purchase
I have an HP Officejet 6500 printer model E709a, which I purchase through a program at school about three years ago. I purchased a new black ink cartridge (HP 920) at Staples and installed it in the p… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
HP Officejet 6500APLUS will not print in black ink, only color.
HP Officejet 6500APLUS will not print in black ink, only color. Cleaned the heads, new cartridge installed. error in document? Made sure black ink was specified in font… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an Epson Stylus C88 printer- Have installed 4 brand
I have an Epson Stylus C88 printer- Have installed 4 brand new ink cartridges but when asked to print the printer goes through all of the motions and ejects the page but has failed to print anything. … read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
I have an hp officejet 65oo printer. The clours arenot printing
I have an hp officejet 65oo printer. The clours arenot printing right.They are faded yellow and green. Red does not even show. Ireplaced inferior paper with hp multipurpose as i had used before. I rec… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
I have a HP Officejet 6500. It uses HP 920 cartridges. I
I have a HP Officejet 6500. It uses HP 920 cartridges. I used this mainly as a fax machine until recently. The Printer Status Report shows that the ink was installed 5/07/2010 and the ink warranty end… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer.
I have an HP OfficeJet/ Pro Wireless 6500 E709n series printer. When receiving the message replace individual color cartridges I did so (purchasing 920 cartridges at Staples) and now get the message "… read more
NeOh
NeOh
Software Engineer
Bachelor's Degree
682 satisfied customers
I have a gateway comp and a hp printer . I cannot get the printer
I have a gateway comp and a hp printer . I cannot get the printer to work. It goes thru the motion but nothing is printed I just installed 2 new cartridges . I am a complete novice with this modern te… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
hp officejet 6110 all-in-one problem reads paper jam clear
hp officejet 6110 all-in-one problem reads 'paper jam clear jam then press enter. there's no paper jammed anywhere, command continues, press enter, print cartridges cannot return to middle/right end o… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x