1. In Word program, click on File menu at the top, then click on Options, then click on Add-ins on the left, then click on Go... button at the bottom, then uncheck a ll item(s) there, then click on OK
, then close Office / Word programs, then re-open it and check.
2. If that does not work, did you reinstall the Brother printer from the Brother.com website (not using the printer's cd disk)? If no, please try the following:
- Click on Start -> Settings -> System -> Apps & features, then remove the Brother program there
, then restart the computer, then download and install the Full Driver & Software Package at the Brother website below:
3. If needed, try to reset Word setting at the website below:
; try the automatic download fix for Windows 8 first (since there is no fix for Windows 10); if it does not work, then try the manual fix.
Please reply back to continue troubleshooting. Thank you.