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MY PRINTER HAS CODE 105-10003 AND WILL NOT PRINT AFTER WE…

Customer Question
MY PRINTER HAS CODE 105-10003...
MY PRINTER HAS CODE 105-10003 AND WILL NOT PRINT AFTER WE DOWNLOADED WINDOW 10
Submitted: 2 years ago.Category: Printers
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Answered in 3 minutes by:
2/4/2016
Technician: Md. Sadique, Engineer replied 2 years ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,661
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello and thanks for your question.

How is the printer connected to your computer?

wirelessly or via USB cable.

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Customer reply replied 2 years ago
USB
Technician: Md. Sadique, Engineer replied 2 years ago

Would you like me to remote in and work on the issue directly?

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Customer reply replied 2 years ago
NO
Technician: Md. Sadique, Engineer replied 2 years ago

No problem-- just to let you know the remote support is a completely transparent process. You will be able to see what I do on the screen. It will help in resolving your issue faster.

Did you try unplugging your printer from the wall outlet?

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Technician: Md. Sadique, Engineer replied 2 years ago

Can you please go to the control panel and right click on your printer and run troubleshoot and tell me what error you're getting?

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Customer reply replied 2 years ago
USB DEVICE MAY HAVE STOPPED RESPONDING
Technician: Md. Sadique, Engineer replied 2 years ago

Would you like me to remote in your computer and work on the issue directly?

It will be fast and convenient.

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Customer reply replied 2 years ago
no
Technician: Md. Sadique, Engineer replied 2 years ago

Is it connected to a USB hub or directly to the USB port of the computer?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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