Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an HP Officejet 4630 a printer.When I try to print a…

Customer Question
I have an HP Officejet...
I have an HP Officejet 4630 a printer.When I try to print a photo on quality photo paper, the print only shows about 2/3 of the picture. If I use regular paper, the whole picture is printed.
Ken Capalbo
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 20 minutes by:
2/3/2016
Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,451
Experience: 10+ years work experience.
Verified

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help because configuring the print layout can be a bit difficult. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Ask Your Own Printers Question
Customer reply replied 2 years ago
I am not interested in the remote service this time.
Technician: Jason Jones, Technician replied 2 years ago

Okay, I understand. How do you wish to continue? Which application are you using to make the prints?

Ask Your Own Printers Question
Customer reply replied 2 years ago
HP Officejet 4630
Technician: Jason Jones, Technician replied 2 years ago

That is the name of your printer. Which application are you using to make the prints?

Ask Your Own Printers Question
Customer reply replied 2 years ago
I don't know.
Customer reply replied 2 years ago
What do you mean?
Technician: Jason Jones, Technician replied 2 years ago

Which program are you using?

Ask Your Own Printers Question
Customer reply replied 2 years ago
I use the printer. I do not know what program I am using.
Technician: Jason Jones, Technician replied 2 years ago

Examples may be WORD, Office, Photoshop, etc.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I have photoshop on my computer. I guess that is the program I am using, although I do everything through the printer.
Technician: Jason Jones, Technician replied 2 years ago

Thank you for the update. Are you still against me remoting in and showing you how to do this?

Ask Your Own Printers Question
Customer reply replied 2 years ago
The printer only cost me $50 on sale.
Technician: Jason Jones, Technician replied 2 years ago

I don't understand why you are telling me the cost of the printer.

Ask Your Own Printers Question
Customer reply replied 2 years ago
It would make no sense to pay $45 to fix the problem, given the cost of the printer.
Technician: Jason Jones, Technician replied 2 years ago

I am not here to debate the cost of service.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Ask Your Own Printers Question
Customer reply replied 2 years ago
Thank you for your effort.
Technician: Gary Jensen,
 replied 2 years ago
Gary Jensen
Category: Printers
Satisfied Customers: 54
Experience: Functional Systems Administrator at Hill Air Force Base, OO-ALC/309SMXG
Verified

Hello, my name is ***** ***** I will do my best to assist you with your printing issue. Just to make sure I understand; you stated, "When I try to print a photo on quality photo paper, the print only shows about 2/3 of the picture. If I use regular paper, the whole picture is printed."

Are the print settings (such as paper type, picture quality) exactly the same when printing? If so, this may be as simple as cleaning the paper feed.

To reach this function open the HP Solution Center, then click "settings", click "toolbox" and then click "paper feed cleaning". Remember to unload paper first. The printer will make whirring noises for a while. Once this is done, try printing again and see if this fixed the issue. If your print settings are exactly the same, the only variable it the type of paper loaded in the printer. The photo paper is more slippery.

If this doesn't solve the problem, please let me know and we will continue working on it.

Thanks,

Gary

Ask Your Own Printers Question
Technician: Gary Jensen,
 replied 2 years ago

This Gary just checking back. Do you have HP Solution Center on your computer? If not, I can direct you to it.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I have HP Solutions Center. When I click settings, there is no toolbox listed.
Technician: Gary Jensen,
 replied 2 years ago

OK, let's try downloading and reinstalling the software. The link below will take you to the webpage:

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/5305050#Z7_3054ICK0K8UDA0AQC11TA930C7

Download and install "HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers" , reboot your computer, then try to access the toolbox.

I await your reply,

Gary

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Gary Jensen Your Own Question
Gary Jensen
Gary Jensen
Gary Jensen
Category: Printers
Satisfied Customers: 54
54 Satisfied Customers
Experience: Functional Systems Administrator at Hill Air Force Base, OO-ALC/309SMXG

Gary Jensen is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It is printing light and fuzzy. HP 8600 Officejet Premium. 2
It is printing light and fuzzy JA: What's the brand and model of your printer? Customer: HP 8600 Officejet Premium JA: How long has this been going on with your OfficeJet? Customer: 2 weeks JA: When d… read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
My hp officejet 4500 on photos prints partial parts 2-3
My hp officejet 4500 on photos prints partial parts 2-3 times before a whole picture. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have HP Officejet 4630 and recently can only print
I have HP Officejet 4630 and recently can only print pictures 4x6 size not 8x10 what can I do … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Canon MP600 printer and I have installed the
I have a Canon MP600 printer and I have installed the software on my new iMac, but when I print I get a double image or ghost. Could you help me out, as I am sure it is something very simple such as u… read more
Alex Lako
Alex Lako
JustAnswer Expert
Electronics Engineering Technologist
33 satisfied customers
Epson WF-4630 Printing on ink-jet printing paper. When print
Epson WF-4630 Printing on ink-jet printing paper. When print it on ink-jet paper (hp advanc4ed photo paper for all inkjet printers), there are three lines on the print-out. This happens always with th… read more
Expert
Expert
I have an hp 5610 that prints okay on regular paper, but when
I have an hp 5610 that prints okay on regular paper, but when I go to print photos the paper seems to get stuck and reads jam. I'm using hp paper - any suggestions?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
How can I print a 8-1/2x11" photopaper sheet from Picasa with
How can I print a 8-1/2x11" photopaper sheet from Picasa with my HP photosmart 6515 printer?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My HP Officejet 6500A all in one printer will NOT print
My HP Officejet 6500A all in one printer will NOT print photos in any mode but DRAFT. I want excellent quality for my photos, not drafts. If the printer is set to any other mode, I get the error messa… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I cannot seem to print photos on 6 x 4 photo paper so they
I cannot seem to print photos on 6 x 4 photo paper so they fill all the space or have an equal border around the edges, they are printing over the edges at one side with large gaps top and bottom. The… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Officejet 6500A Plus three months old How can I improve
Officejet 6500A Plus three months old How can I improve quality jpeg on HP Officejet 6500A. I've used best paper, but result is not good enough for commercial use.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
HP 7500A color inkjet printer. When I print photos, they
HP 7500A color inkjet printer. When I print photos, they have very thin lines that show up every 17/32" that run perpendicular to the direction of paper travel. This seems to be worse on photo paper (… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
How do I get rid of light black lines on all my copies of pictures
How do I get rid of light black lines on all my copies of pictures on my HP OFFICEJET PRO 8500 PREMIER PRINTER?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a hp photosmart premium 309g. It has been wonderful
I have a hp photosmart premium 309g. It has been wonderful except that the 4x6 photo tray continually asks me to reset the tray so I avoid that. Here is my problem: My pictures were great up to a day … read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
Hello, I just purchased a Officejet Pro 8500 and I would like
Hello, I just purchased a Officejet Pro 8500 and I would like to know how make copys with 81/2"x 11" sheets. Thank you… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I have the Officejet J5780 all-in-one printer,etc. How can
I have the Officejet J5780 all-in-one printer,etc. How can I tell it whether to use the color cartridge or the photo cartridge? [email protected]… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a 4215 Officejet all in one. When I try to print a
I have a 4215 Officejet all in one. When I try to print a black and white photo from Photoshop, it won't let me use the black cartridge only with glossy print paper. How do a print a good b/w photo on… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a Photosmart c7250 all in one printer. I am trying
I have a Photosmart c7250 all in one printer. I am trying to print a greeting card with a picture. I ordered 60 greeting cards from a charity org., so I don't have HP greeting cards. I wish to place a… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
What is the difference between an HP Officejet printer versus
What is the difference between an HP Officejet printer versus an HP Photosmart printer?? I have trying to decide which is better for me and I remain confused. Please help distinguish the 2 types for m… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x