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Epson workforce wf 7620 printer will not stay connected to…

Customer Question
epson workforce wf 7620 printer...
epson workforce wf 7620 printer will not stay connected to my computer to print and scan back and forth working with windows xp
Submitted: 2 years ago.Category: Printers
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Answered in 11 minutes by:
2/3/2016
Technician: Michelle, Printer Expert replied 2 years ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,075
Experience: B.Sc. Computer Science with Honors
Verified

Hi, My name is ***** ***** i will be assisting you

how is printer connected to computer..usb cable or wifi

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Customer reply replied 2 years ago
USB PORT
Technician: Michelle, Printer Expert replied 2 years ago

please turn off printer and unplug printer usb cord from computer

on computer..click start..control panel..printers

right click on epson printer icon and click on uninstall\remove\delete

then click on add printer option on top

plug in printer usb cord again to computer

follow the onscreen steps in the add printer wizard

once the printer gets added again, try printing and let me know how it goes

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Customer reply replied 2 years ago
the printer still does the same thing i am sick of this printer your fix did nothing
Technician: Michelle, Printer Expert replied 2 years ago

does it print a blank sheet or does not print at all

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Customer reply replied 2 years ago
IT DOES NOTHING AT ALL
Technician: Michelle, Printer Expert replied 2 years ago

right click on printer icon..click on printer properties..click on print test page

let me know if test page prints or not

also right click on printer icon and check in the popup menu if use offline is not selected

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Customer reply replied 2 years ago
STILL DOES NOT WORK I INSTALLED THE DRIVERS AGAIN STILL DOES NOT WORK
Technician: Michelle, Printer Expert replied 2 years ago

i am sorry for the delay in response but i got your reply after 30 mins of my previous post. as your status was offline i went offline for a while.

on the printer press the home button..press setup...select print status sheet

let me know if it prints or not if not from setup select maintenance and select a head cleaning option if available

let me know once done

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Customer reply replied 2 years ago
WILL SCAN TO COMPUTER BUT NOT PRINT FROM COMPUTER
Customer reply replied 2 years ago
IT PRINTS FROM THE PRINTER BUT WILL NOT PRINT ANYTHING FROM THE COMPUTER I NEED THIS REPAIRED NOW PLEASE
Technician: Michelle, Printer Expert replied 2 years ago

please let me know what time you can be online and i can remote connect and fix this for you

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Customer reply replied 2 years ago
MICHELLE I AM ON LINE AND WILL BE ON UNTIL 6 PM EASTERN TIME
Customer reply replied 2 years ago
MICHELLE I HAD TO GET A COMPUTER SERVICE GUY TO COME OUT TO FIX MY PROBLEM AND I DO NOT WANT THE FREE TRIAL OR PAY A MONTHLY FEE FOR YOUR SERVICE BUT THANKS FOR TRYING
Technician: Michelle, Printer Expert replied 2 years ago

let me know what time you will be available next if you need any assistance feel free to ask and if you have any billing related issue please contact customer care they will help you.

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