Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an epson printer, Artisan 810. I have replaced cyan,

Customer Question
ink jet. But the sign...
I have an epson printer, Artisan 810. I have replaced cyan, ink jet. But the sign of replacement continually appeared, and the printer does not work. What is wrong? How could I fix this problem?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
2/2/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,071
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is the issue that it continues asking for a new cartridge?
OR that it won't print (some colors are missing, blank page, etc)?

Ask Your Own Printers Question
Customer reply replied 2 years ago
I bought two new cartridge, cyan. Because my printer asked me for replacement. Even though I replaced a new cartridges, but the sign of replacement appeared again and again.
Technician: Nathan, Engineer replied 2 years ago

Thank you for confirming.

Are you using GENUINE epson cartridges, or are they generic/refilled cartridges?

Ask Your Own Printers Question
Customer reply replied 2 years ago
I have used genuine cartridge
Technician: Nathan, Engineer replied 2 years ago

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

Based on the age of the printer, this is most likely to be a hardware failure.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Customer reply replied 2 years ago
I followed your answer, but I could not fit it. The sign of replacement appeared continually
Technician: Nathan, Engineer replied 2 years ago

Thank you for trying.

Unfortunately this indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC or http://amzn.to/1NYUF1P

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQ

while a color model is about twice that: http://amzn.to/1n4I7Q5

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

Ask Your Own Printers Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,071
30,071 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,097 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Brother L2305W,stopped printing said to replace toner,
Brother L2305W,stopped printing said to replace toner, Replaced with new TN660, did not Print and printer gives same message to replace toner, tried old one and then the new one again. Unpluged printe… read more
John Castle
John Castle
BSC in Computing Network Management and Design
40 satisfied customers
Have an error code 5B00. Not sure i have been getting
not sure i have been getting messages to say ink absorber is almost full … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
I replaced the black cartridge and is not printing. The
I replaced the black cartridge and is not printing. The light with letter K is blinking. Printing very slowly. Help please … read more
Charlie
Charlie
Field engineer
Associate Degree
354 satisfied customers
It is not connecting to my laptop, It's a Toshiba with
I've tried to print and they just don't connect. No updates lately. My printer is a hp envy 5660 series … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
My credit card has a snafu and I need to change the spec.
Hi Pearl, My credit card has a snafu and I need to change the spec. Can you tell me if that is the problem surrounding the message received on my printer? … read more
Charlie
Charlie
Field engineer
Associate Degree
354 satisfied customers
I'm trying to scan & i'm getting the message saying there is
I'm trying to scan & i'm getting the message saying there is no space left on my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have just purchased a second hand Brother MFC-J6910DW
Hi I have just purchased a second hand Brother MFC-J6910DW printer and has no disc can you please advise me if I can download drivers and how do I connect to wifi please … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have a PIXMA MG5660. It normally works without a hitch but
I have a PIXMA MG5660. It normally works without a hitch but tonight it will not print, scan or air print. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I guess I need to change my password but I do not remember
I guess I need to change my password ***** I do not remember my old password … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
How do I open the printer to replace a cartridge? 6978 6978
There is nothing wrong I just can't figure out how to open it to replace the cartridge … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My printer ask for download software. Kodak ESP C310. About
About two weeks, when I order "print" says "filter failed. Then today said download software … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,364 satisfied customers
I have a HP envey 4500 printer How do I set the printer for
I have a HP envey 4500 printer How do I set the printer for wireless connection? Also how to scan a document to pdf file. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
110 satisfied customers
I have a new #63 blk cartridge and it won't fit in my office
I have a new #63 blk cartridge and it won't fit in my office jet #4650 … read more
Nathan
Nathan
Engineer
30,071 satisfied customers
My printer won't respond. Instead I get a mersage install
My printer won't respond. Instead I get a mersage install correct printer head under the number U052 … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
The paper is blank when it prints-- goes through all the
The paper is blank when it prints-- goes through all the right connections with computer-- have checked each ink cartridge. Took out the printer head and put it back in -- still no … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have canon mx920 series. im trying to print some work and
hello, my name is ***** ***** I have canon mx920 series. im trying to print some work and from time to time it says load paper in the upper deck. I dont even need that part to print. it just sucks. … read more
Harry
Harry
1,866 satisfied customers
Some of the lines are blurred. I have tried to re align the
Some of the lines are blurred. I have tried to re align the print head several times and ran it through the self cleaning process as well with no success, some of the lines are still blurred. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
391 satisfied customers
My Mac does not see my new epson printer - I have tried
my Mac does not see my new epson printer - I have tried everything. network is fine. computer doesn't see printer to add. I have even added printer manually and printed pass test that it is on the net… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x