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Having difficulty completing the installation of my new

Customer Question
WF-2650. When I get the...
Having difficulty completing the installation of my new WF-2650. When I get the instruction to turn on the printer and attach the USB cable and try to proceed ... I get the message that it does not recognize the connection.... I have followed the directions carefully.... AND I have tested the USB on my external drive and it works perfectly. Please advise what exactly I should do. Thank you, **** *****
Submitted: 2 years ago.Category: Printers
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Answered in 3 minutes by:
2/2/2016
Technician: VanMagnus Systems, Engineer replied 2 years ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,167
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Verified

Hello and thank you for choosing JA for your support needs. Sorry for the issue. Please do me a favor and reboot your Windows or MAC OS X system.

Nest what version of the afore mentioned Operating Systems might you be using Sir or Madam?

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Technician: VanMagnus Systems, Engineer replied 2 years ago

?

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Technician: VanMagnus Systems, Engineer replied 2 years ago

I am free for a Phone Call if the customer would like it...

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Customer reply replied 2 years ago
Windows 8.1.... ( I have just requested to talk with you on the telephone but I am lost on your site..... OK how do we establish the telephone call ?
Technician: VanMagnus Systems, Engineer replied 2 years ago

Just submitted an offer to you....

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Customer reply replied 2 years ago
Cancel my phone call request please.
Please email your response to me at ********@*****.***
Thank you, **** *****
Technician: VanMagnus Systems, Engineer replied 2 years ago

Please hold on Sir....

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Customer reply replied 2 years ago
OK... holding on... Thank you
Customer reply replied 2 years ago
Just switched to my email account.... I see all your emails.... I will begin reading them now.
Technician: VanMagnus Systems, Engineer replied 2 years ago

You are welcome...

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Customer reply replied 2 years ago
Am exhausted navigating your site .... closing down for the night.... will resume later tomorrow... Thank you
Technician: VanMagnus Systems, Engineer replied 2 years ago

Ok.... Just let me know what time is good for you...

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Customer reply replied 2 years ago
Ok.... so far I have gotten no answer to my original question.....the links in all the emails you sent me yesterday sent me to a page that asked me all your questions again... please answer my original question which I have already described in great detail... Thank you
Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,501
Experience: 10+ years work experience.
Verified

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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Customer reply replied 2 years ago
Hi Jason... unfortunately I will not be able to do this right now... I'm going to be unavailable for a few days and then I will get back to you on this issue.... Thank you, John
Technician: Jason Jones, Technician replied 2 years ago

Hi John,

Thank you for the update. I will be looking forward to your reply when you are ready to continue.

-Jason

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