Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I am sorry that your case has been neglected for this much time! I'd like to try to help, on-target and on-time for you, if it's not too late.
That sort of problem, is usually caused by settings on the computer.
But it could be that your printer has somehow been set to default to legal paper in tray 1. Dubious, but also possible.
So: Either your printer's own settings for paper trays need changing, or else more likely, your computer's driver settings need changing (for paper tray and/or paper type.)
Control Panel - Devices and Printers
and find the icon for your printer, then right-click on it, and select Properties.
This brings up the printer's 'driver settings' as they are called.
In those settings, make sure the paper tray and paper type/size, are set to correspond to the actual situation, as you put it:
Cassette 1 letter and Cassette 2 legal.
And then click on OK until the printer's Properties sheet has closed.
If you still want a refund, I have no power over refunds at all; For all issues of billing, payment, subscription terms and status, etc., I must refer you to
Customer Support at JustAnswer.com, which may be contacted through:
They will no doubt address your concern, if you contact them, with reasonable promptness.