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Is there a way to just override or cancel the print head…

Customer Question
Is there a way...

Is there a way to just override or cancel the print head alignment procedure. Documents seem to be printing just fine.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

My HP 8500 goes through a print head alignment check after time i print a document. I have replace the print heads recently and all ink levels are fine. Print quality looks fine also. I just want to be able to shut off the automatic system check that HP has built in.

Submitted: 2 years ago.Category: Printers
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Answered in 3 hours by:
2/1/2016
Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 46,460
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

Was it doing this before you replaced the print head?

Please let me know.

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Customer reply replied 2 years ago
It worked fine for several weeks after the both heads were replaced. I am just looking for a way by pass or disable the auto diagnostics for now. It prints documents just fine. I plan on using the printer just until it stops printing acceptable quality docs then I throwing it in garbage.
Technician: Richard, Technician replied 2 years ago

It would only do this if its detecting issues with the printhead.

Can you remove it, then put it back in again and tell me if it still does this please.

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Customer reply replied 2 years ago
Are you asking for another $18 on top of $18 I have already been charged?
Technician: Richard, Technician replied 2 years ago

I am asking for no money.... I will repeat what I asked you to do

It would only do this if its detecting issues with the printhead.

Can you remove it, then put it back in again and tell me if it still does this please.

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Customer reply replied 2 years ago
Sorry for the confusion but I am pop ups from just answer trying get me to upgrade or something. I did check out the heads per the HP recommendation and it still showing that print head alignment has failed. It did this once before and I got a set of codes that over rode the diagnostic and mis placed them. I am not interested in spending any more time or money on this printer. I just want use it as is with out it wasting paper, ink and time running a dianostic when there doesn't appear to be anything wrong. If you don't have the override codes that's fine, just let me know. Thank you.
Technician: Richard, Technician replied 2 years ago

Can you Press and hold the Settings button, and then press OK”

does it then stop?

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Customer reply replied 2 years ago
I am not home so I would have to ask my wife to try. Can you be a little more specific as what button is the Settings button?
Technician: Richard, Technician replied 2 years ago

It will have either settings or the wrench on it.

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Customer reply replied 2 years ago
Gotchya.
Thanks.
Technician: Richard, Technician replied 2 years ago

your welcome

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Richard
Richard, Technician
Category: Printers
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