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My name is ***** *****, and my hp laser jet printer 2420…

Customer Question
My name is *****...

My name is ***** *****, and my hp laser jet printer 2420 shows 49.4c02

Technician's Assistant: Thanks. Can you give me any more details about your issue?

It will not print , it just show that number

Submitted: 2 years ago.Category: Printers
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Answered in 20 minutes by:
2/1/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,167
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. When did this issue first occur?

Does this issue occur when printing a particular item, such as a PDF file, a website file, a document file, an email message, a picture file, etc.? Or does it affect everything?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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