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Have a cannon iP2600 printer. When I try to print it says…

Customer Question
have a cannon iP2600 printer...
have a cannon iP2600 printer. When I try to print it says "printer not responding".
I checked all the plugs turned off and on. Did a print test and system check with cannon software and says its online.
Can you help?
Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
1/31/2016
Technician: Sowrav D., Engineer replied 2 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified

Do you use MAC or Windows ?

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Customer reply replied 2 years ago
Its windows 8.1
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
Sorry didnt mean to send that
Technician: Sowrav D., Engineer replied 2 years ago

Don't worry, I will not accept the phone request. Do you use an USB cable to connect the printer with the PC ?

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Customer reply replied 2 years ago
a USB to my laptop
Technician: Sowrav D., Engineer replied 2 years ago

Do you know, how to open Devices and Printers window from your PC ?

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Customer reply replied 2 years ago
Not sure where to find it. This windows is a little diffrent
Technician: Sowrav D., Engineer replied 2 years ago
  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

  2. Enter Devices and Printers in the search box, and tap or click Devices and Printers.

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Customer reply replied 2 years ago
OK im in there now
Technician: Sowrav D., Engineer replied 2 years ago

Do you see the printer icon with a check mark ?

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Customer reply replied 2 years ago
I do
Technician: Sowrav D., Engineer replied 2 years ago

OK, now right click on the printer icon and select remove device and then, let me know when the icon disappear.

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Customer reply replied 2 years ago
ok its gone
Technician: Sowrav D., Engineer replied 2 years ago

Now disconnect the USB cable of the prnter from the PC then, after few secs. reconnect the cable and wait for the printer icon reappear automcatically and let me know.

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Customer reply replied 2 years ago
Where will it reappear? On the List again?
Technician: Sowrav D., Engineer replied 2 years ago

Yes, where the icon was before disappearing.

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Customer reply replied 2 years ago
ok its installing
Customer reply replied 2 years ago
ok its back
Technician: Sowrav D., Engineer replied 2 years ago

OK, let me know when the icon reappear with the check mark.

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Customer reply replied 2 years ago
Its there with check mark
Technician: Sowrav D., Engineer replied 2 years ago

Try to print and let me know.

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Customer reply replied 2 years ago
Still pops up with window and says printer not responding
Technician: Sowrav D., Engineer replied 2 years ago

Can you confirm, if the check mark is on the Canon printer or not ?

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Customer reply replied 2 years ago
on the iP2600
Technician: Sowrav D., Engineer replied 2 years ago

Can you restart the PC and let me know.

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Customer reply replied 2 years ago
both the computer and printer software say its connected, but when I go to print it wont work. The test page worked fine
Customer reply replied 2 years ago
ill restart
Technician: Sowrav D., Engineer replied 2 years ago

Do you printed the test page from the PC ?

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