Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer Officejet Pro 8610 print is stuck requires

Customer Question
troubleshooting. This is the...
My printer Officejet Pro 8610 print is stuck requires troubleshooting. This is the third printer I have bought in about 2 months and the same thing happens. It works then it stops printing and puts it in error. What is the problem with it? I have always preferred HP but am seriously thinking of going to another brand.
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
1/31/2016
Technician: VanMagnus Systems, Engineer replied 2 years ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,167
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Verified

Hello and thank you for choosing JA for your support needs. Sorry for the issue. Please let me know what error if any are on the Printers Screen or displayed on the PC?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Can't get it to work. Hp officejet pro 8610. Haven't used it
haven't used it in months - last time I used it it worked fine … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I need help with my printer, wireless, 3 weeks ago, no
i need help with my printer JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: 3 weeks ago JA: Any… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I cannot print on my HP Officejet Pro 8610 and I have for a
I cannot print on my HP Officejet Pro 8610 and I have for a long time. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have an HP 8610 printer. I disconnected it from my desk
I have an HP 8610 printer. I disconnected it from my desk top computer and set up my new HP Officejet Pro 6968, which is now working fine. I thought the 8610 was shot but found out out it is not. The … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I need to download the printer scan feature. It was taken
I need to download the printer scan feature. It was taken off my computer y mistake … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have a HP Office jet Pro 8610. Recently I have used very
I have a HP Office jet Pro 8610. Recently I have used very satisfactorily some recycled print cartridges. Now I am trying to replace all 4 (black and 3 color) with brand new HP cartridges. My printer … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Officejet Pro 8610 has a document stuck in the printer
Officejet Pro 8610 has a document stuck in the printer queue. It won't print and it won't cancel. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My HP Officejet pro 8610 is offline and I can't find out how
My HP Officejet pro 8610 is offline and I can't find out how to change it to online … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
The 8610 printer is stuck.. says switch printer off and then
hi the 8610 printer is stuck.. says switch printer off and then on.. when I do that, it gives a blue screen and error code B853F97C The cartridge is not moving.. it is stuck to the right. my PC now do… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My HP office jet Pro 8610 printer will not print from other
My HP office jet Pro 8610 printer will not print from other areas of the home. We have to carry our computers into the office every time we want to print anything. We have 4 computers in the house. My… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an HP Officejet Pro 8610. I have a message that
I have an HP Officejet Pro 8610. I have a message that printhead is "missing, not detected or incorrectly installed" Error Code Oxc 19a0040. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
After a print quality diagnoses I was told I needed to do a
After a print quality diagnoses I was told I needed to do a Calibration on linefeed to stop lines from showing on my color photo's … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a HP Officejet Pro 8610. I had a paper jam with a
I have a HP Officejet Pro 8610. I had a paper jam with a page of labels and since then it always jams, even though I've gotten everything out I can see. A white tab broke off in the process. I suppose… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I'm looking for a printer that will connect with my Verizon
Hi, I'm looking for a printer that will connect with my Verizon Jetpack. I'm having some issues getting my HP Officejet Pro 8610 to connect to it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My printer will not print. Itkeeps saying it;s offline and
My printer will not print. Itkeeps saying it;s offline and when I try to switch to wireless,nothing happens. … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My HP Officejet Pro 8610 is offline and I cannot print. How
My HP Officejet Pro 8610 is offline and I cannot print. How can I get it back online? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I'm having a problem with my printer, It's new... I bought
I'm using a Macbook Air and connected the USB cable from HP Officejet Pro 6830. I'm trying to print a paper but the print queue for HP Officejet Pro 6830 status says error. I have printed papers on this printer before.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My printer is an HP Officejet Pro 8610 and keeps saying
My printer is an HP Officejet Pro 8610 and keeps saying error status..cannot print … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x