How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I just installed a HP Model2546 Deskjet Printer to my Mac

Customer Question

I just installed a HP Model2546 Deskjet Printer to my Mac wirelessly. I got it to print, but I couldn't get the color to print. Can you help
Submitted: 1 year ago.
Category: Printers
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First download and install latest drivers for you printer from here -->

After that restart your Mac. Print now.

If that didn't work, then we can reset your printer and see if it works or not.

  1. Goto System Preferences from the Apple menu or from the Dock.
  2. Open Print & Fax or Printers and Scanners or Printing and Scanning
  3. Control-click (Right click) on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu (or hold down Option key and click - button at bottom left and click Reset Printing System)

After resetting, your Printer will disappear from the list. Click the + button in there and add it back.

Please let me know if that didn't work, so we can continue troubleshooting.

If you want, I can remotely connect to your Mac and try to fix the issue myself for you while you watch. This is an optional additional service.