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I can't my citizen 310 to register on my pc it will not

Customer Question
I can't my citizen...

I can't my citizen 310 to register on my pc it will not print, I have downloaded and uninstalled the drivers a millions times

Technician's Assistant: Thanks. Can you give me any more details about your issue?

This is a receipt printer for Quickbooks

Submitted: 2 years ago.Category: Printers
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Answered in 2 hours by:
1/31/2016
Technician: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,518
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

does it show up in the devices and printers folder

and will it print a test page from there if you right click on it and select

PRINTER PROPERTIES

and then click the print test page button ?

If it will than its not the printer install that is the problem

quickbooks has to be set to use it.

Are you using the POS version of quickbooks ? If you are not than it is really not designed to use a receipt printer. You have to customize an invoice templet to do it

as in this webpage

http://www.fourlane.com/how-to-get-quickbooks-to-print-to-a-thermal-receipt-printer/

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Robert M.
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Category: Printers
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