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Will not print on paper although all print cartridges are…

Customer Question
Will not print on paper...
Will not print on paper although all print cartridges are full and fresh.
Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
1/30/2016
Technician: Md. Sadique, Engineer replied 2 years ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,689
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Do you get any error message while trying to print?

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Customer reply replied 2 years ago
There is no error message. It moves the paper through, but no print on paper.
Technician: Md. Sadique, Engineer replied 2 years ago

This error is always related to the printhead because the printhead is the part of the printer which puts ink onto the paper from the ink cartridges.

As of first step we will try cleaning the printhead.

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Technician: Md. Sadique, Engineer replied 2 years ago

I will give you a video manual which will help you to clean your printhead.

Please click this link to access the video manual: http://www.epson.com/cgi-bin/Store/Video-Library/video/Printers-All-in-Ones_Product-Lines_WorkForce/How-to-Clean-a-Print-Head/929694625001?UseCookie=yes

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Technician: Md. Sadique, Engineer replied 2 years ago

Please let me know if it doesn't helps, I will suggest you manual cleaning.

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Customer reply replied 2 years ago
I tried the cleaning function a few times and I partially got a couple of lines but that is it. Can I manually clean them?
Technician: Md. Sadique, Engineer replied 2 years ago

Take a paper towel and fold it into 4 turns and make it little thick. Then add little rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.

Please follow this link to see a video : http://www.youtube.com/watch?v=yrAqXjX10xs

Tell me if it makes any difference to your problem.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,689
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Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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