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Brother MFC 9330 is leaving indentations on the paper, no…

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Brother MFC 9330 is leaving...
Brother MFC 9330 is leaving indentations on the paper, no ink marks just making like embossed marks, in areas 2 and 3. I have checked all I can such as toner etc and cannot fine any marks on anything.
What can you suggest please?
Submitted: 2 years ago.Category: Printers
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Answered in 18 minutes by:
1/30/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,150
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try a half-way test: stop the printing process (printing one page, for simplification's sake) by opening a cover or the like, while the paper is half-way through the printer. Remove the paper, note where you removed it from, and look at it for indentations.

- If it is marked, then the problem is in the paper path *before* where the paper stopped.

- If it isn't marked yet, then the problem is in the paper path *after* where the paper was stopped.

- and if the paper is partially marked, then the place where the marks stop, is about where the problem is located.

If it isn't marked yet, you narrow it down by stopping the next one-page test print, when it is farther along in the printer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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