Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

There is no paper jammed in my brand new epson wf4640, yet…

Customer Question
there is no paper jammed...
there is no paper jammed in my brand new epson wf4640, yet the screen says there paper jammed and will not proceed
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
1/29/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,517
Experience: Computer networking/repair. 12+ years experience.
Verified

This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

Initially though, look it over very carefully for any blue or orange tape, or other foam/plastic packing materials inside. For a new machine, that is the most likely cause of this error.

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Next remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I have looked very carefully and throughly and every thing appears to be clean an in place. there is no secure type tape anywhere. HELP
Technician: Nathan, Engineer replied 2 years ago

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

Do you still need help with this?

Ask Your Own Printers Question
Customer reply replied 2 years ago
You were no help at all. I will tell you again and if my printer works I will send you your money. I bought a new Ed 4640 Pinter it printed two color copies on Two different times. Then it always claim my machine is stuck and I must clear the clogged paper. There is no paper stuck ln my machine and ther is no packing tape anywhere. If get my machine to work. I will gladly pay you
Technician: Nathan, Engineer replied 2 years ago

You asked me for a call, and I sent the call offer to you, but received no further response.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Your phone call requires additional money up front. If you can t fix my printer than you are a fraud
Technician: Nathan, Engineer replied 2 years ago

So does the chat service, you've already paid that fee (to the site, not to me) per the terms you agreed to.

This is a legitimate support service, and I'm simply trying to provide the service you requested. You asked for a call, and I sent the offer. If you no longer wanted that, you need only say so and we could continue here instead.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I am not at home now Monday when I am home and I will accept your offer with treperdation You satisfaction guarantee thus far has fallied
Technician: Nathan, Engineer replied 2 years ago

That is just fine, I'll await your reply on monday at your convenience. With all due respect, we haven't had a chance to further our conversation, and there isn't always an instant fix for every situation there are many other diagnostics and steps to work through, which we have only just begun.

Ask Your Own Printers Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,517
29,517 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Workforce 600 is not connected to my MacBook Pro.I have a
My Workforce 600 is not connected to my MacBook Pro.I have a WiFi number(###) ###-####but what do I do with it? An Apple tech newbe said I need your help. … read more
Harry
Harry
1,665 satisfied customers
Since Window 10 Upgrade 1803 I cannot connect my Kyocera
Since Window 10 Upgrade 1803 I cannot connect my Kyocera M6535 cidn to my network. Is it because SMB V1 has been uninstalled by Microsoft. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a new printer but cannot close the cartidge lid after
I have a new printer but cannot close the cartidge lid after insertion of the two cartridges … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Epson XP 410 is only ‘printing' blank pages. Several
My Epson XP 410 is only ‘printing' blank pages. JA: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Customer: Yes several time… read more
Harry
Harry
1,665 satisfied customers
Trying to connect my printer using web ij.start.canon but it
Trying to connect my printer using web ij.start.canon but it doesn't recognize it … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I have an EPSON 440 and I have replaced all the ink
I have an EPSON 440 and I have replaced all the ink cartridges. It is still printing in pink rather than black. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
Can't connect to IMAc. Have been using this printer and this
can't connect to IMAc. Have been using this printer and this iMac for years. Wireless connect … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Paper jammed and after removing most of the page some is
Paper jammed and after removing most of the page some is jammed under the white rollers near the cartridge carrier and the pieces keep breaking off when I use tweezers to remove them. … read more
Harry
Harry
1,665 satisfied customers
Not good. I have a Samsung CLX-6260FW. The rpinter works
the rpinter works fine printer but i cant reser the syncthru web service password ***** … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I am writing to see why I have been charged to different
I am writing to see why I have been charged to different fees for microsoft, I just paid $69,99 and I got a message today for $99 due June 2, … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
868 satisfied customers
I can't connect my Docuprint P265 DW LAN to the network. the
I can't connect my Docuprint P265 DW LAN to the network. the printer is working and so is the modem. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
I would like to scan a single page BXW doc from my Canon
Hello! I would like to scan a single page BXW doc from my Canon MX722 printer to my Mac. How do I do it please? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,343 satisfied customers
I am having problem getting the printer to work right. USB.
I am having problem getting the printer to work right … read more
Sheri
Sheri
Bachelor\u0027s Degree
524 satisfied customers
I have a new printer but cannot close the cartidge lid after
I have a new printer but cannot close the cartidge lid after insertion of the two cartridges … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How to register a printer without wifi. Canon ts5150. I have
I have just bought to use with Bluetooth I have no wifi … read more
Moses C
Moses C
Bsc
618 satisfied customers
Can you help me my printer has gone recovery mode and i dont
hi can you help me my printer has gone recovery mode and i dont know what to do. would appreciate it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Printer will not respond to print instructon. printer gives
printer will not respond to print instructon. printer gives an eror code of 0x97 … read more
Nathan
Nathan
Engineer
29,517 satisfied customers
My copies are shaded. My copies are shaded. It just started
It just started after my copies got stuck and I had to pull out the stuck copies … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x