Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Are you connecting to the printer directly via a USB cable or via your wireless network to the printer?
Can you connect the cable into a different USB port on the computer and then wait 5 minutes.
then try to print and tell me what then happens please
Do you have another computer available for a test?
ok, I just wanted to see if the issue is the computer, printer or cable and that would have been a test to do this
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