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Need to make my printer compatible with new windows 10

Customer Question
update please...
need to make my printer compatible with new windows 10 update please
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
1/29/2016
Technician: Harold Hanna, Engineer replied 2 years ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you this evening?

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Customer reply replied 2 years ago
god thanks
Technician: Harold Hanna, Engineer replied 2 years ago

Great! I will see if I can find a driver for you now. Is your printer not working at all? Did it stop working as soon as Windows 10 was installed?

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Customer reply replied 2 years ago
didn't connect
Technician: Harold Hanna, Engineer replied 2 years ago

I am looking into this now. How old is the printer?

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Customer reply replied 2 years ago
not sure few years
Technician: Harold Hanna, Engineer replied 2 years ago

OK looking for drivers now. It appears Canon is slacking on creating Windows 10 drivers .... I am going to look into if possibly installing a driver intended for an older version of Windows will work. This often will fix the problem.

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Technician: Harold Hanna, Engineer replied 2 years ago

Please go to this website, and click the red Download Now button.

http://support-th.canon-asia.com/contents/TH/EN/0100138301.html

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Technician: Harold Hanna, Engineer replied 2 years ago

Let me know if you have trouble downloading this file. I believe this will fix your printer without further issue.

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Technician: Harold Hanna, Engineer replied 2 years ago

If you have any questions let me know. If this fixed your problems, please rate my ability to assist you!

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Harold Hanna
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 342
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Experience: Sr System Administrator at General Dynamics

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