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I put in new ink cartridge and copies come out terrible, how

Customer Question
do I clean printhead?...
I put in new ink cartridge and copies come out terrible, how do I clean printhead?
Submitted: 1 year ago.Category: Printers
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Answered in 3 minutes by:
1/28/2016
Technician: Harold Hanna, Engineer replied 1 year ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 255
Experience: Sr System Administrator at General Dynamics
Verified

Hello Catherine how are you? Usually there is an option to have your printer specifically clean the heads. I can look for the configuration for how to do this for you.

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Technician: Michelle, Printer Expert replied 1 year ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,672
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with bad quality printout.

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Technician: Michelle, Printer Expert replied 1 year ago

Clean the printhead

Use an automated tool from the printer control panel to clean the printhead.

  1. Load plain white paper in the input tray.

  2. From the control panel home screen, touch the Settings icon , and then touch Tools.

  3. Touch the down arrow , and then touch Clean Printhead.

    The printer cleans the printhead and then prints a test page.

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John
John, Computer Science Engineer
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