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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I put in new ink cartridge and copies come out terrible, how

Customer Question

I put in new ink cartridge and copies come out terrible, how do I clean printhead?
Submitted: 1 year ago.
Category: Printers
Expert:  Harold Hanna replied 1 year ago.

Hello Catherine how are you? Usually there is an option to have your printer specifically clean the heads. I can look for the configuration for how to do this for you.

Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with bad quality printout.

Expert:  Michelle replied 1 year ago.

Clean the printhead

Use an automated tool from the printer control panel to clean the printhead.

  1. Load plain white paper in the input tray.

  2. From the control panel home screen, touch the Settings icon , and then touch Tools.

  3. Touch the down arrow , and then touch Clean Printhead.

    The printer cleans the printhead and then prints a test page.