How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tim Your Own Question
Tim, Sr. Engineer
Category: Printers
Satisfied Customers: 888
Experience:  Sr. Systems and Network Engineer
Type Your Printers Question Here...
Tim is online now
A new question is answered every 9 seconds

I have a cannon mf 4700 series printer/ scanner and it has

This answer was rated:

I have a cannon mf 4700 series printer/ scanner and it has worked fine for a couple of years and now seemingly out of the blue is not scanning ...... please help

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.

Customer: replied 1 year ago.
That would be fine
*********** my phone #

NP, I need to set up the call first.

Tim and 4 other Printers Specialists are ready to help you
Customer: replied 1 year ago.
Nothing to rate so far .. I hope this becomes about fixing my scanner as compared to paying and rating you and your company.
Customer: replied 1 year ago.
Are you there?

Yup, calling.

tried your #, no luck. Can you please try mine? ************

Hey Bob, after some research I have found your problem to be common with the upgrade to elcapitan. Reports are saying the below instructions fixed it, I also spoke with collage that is a OSx guy and agreed that it's been a problem. Here are the instructions.

1. Delete the LBP from Printers & Scanners

2. Open Finder and select Go > Go to Folder. Then type the following and press the Go button


3. Here you will see the CUPSCAPT folder. Trash this folder.

4. Restart your Mac

5. After you log back in, download and install the latest Canon CAPT v3.85 driver that supports El Capitan

6. Open Printers & Scanners and add the LBP600

Customer: replied 1 year ago.
I went through all the steps downloaded and installed the driver or whatever I got from doing the steps .... I never saw LBP600,so I didn't add it and it didn't work. I'll call you around 1 your time. Cheers ***** *****
Customer: replied 1 year ago.
Howdy .... just called no answer mailbox
I'm here to figure this out.

I'm here, a little late. Sorry.

Customer: replied 1 year ago.
Hi should I call you?

i'm about to start a call, are you avail in about 40 min? I have not found any further info than I did last night.

Customer: replied 1 year ago.
HI TIM ...I JUST TRIED TO GET MY REFUND AND GOT NOTHING but the run around ...even the last place I was at said i could pay $48 more and talk to a lawyer. Please helpme get or please refund my money .... thank you

Related Printers Questions