Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello Anthony how are you this evening? Do you have two posts open on this issue?
OK I think I am in both of them. Let me try to help you close one. Is this the one you want to use or the other? Or was someone else already assisting you?
OK. What version of Windows are you using?
Only if you want a phone call or remote tech support, that is your option. But continuing here is just fine as well it's just a little slower but there is no problem with doing it like this.
If it gets to a point where I think I need to remote into your machine or if it's easier for you to talk on the phone we could do that, but we are fine as we are with this chat.
That's fine. What version of Windows are you using?
Let me find the newest drivers for you to download. Give me a moment please.
Please download this software. This is the newest drivers and applications for your Epson 420 printer.
I'm sorry I thought I pasted it =)
OK. This is a brand new printer? Do you have another printer USB cable?
OK understood. Has the scanner ever worked or is it just recently doing this?
It has been working a year with Windows 8? Have there been any significant changes to your OS or anything else added since the time you have been getting this error?
OK I am looking into this. Where do you see the error on the printer or on the computer?
Do you have any other issues like an empty ink cartridge? I know it doesn't make sense that it would have anything to do with the scanner, but Epson specifically says on their website it will not scan if an ink cartridge is empty.
Did you also restart after you downloaded and installed the software mentioned above?
I know I understand that it does not make sense for the cartridge being empty to matter. Specifically on Epson's website, it says
OK you will need to restart the computer to ensure the drivers and software was installed completely. Did it mention the Epson Scan software?
So that was installed also? Great! Please restart your computer. I will be here when you return.
Are you having good results after restarting? Messages seem to be going slow for some reason so I want to make sure you know I didn't leave and am still here if you need further assistance, or if restarting after installing the update was able to help you.
Hello Anthony, please let me know if I was able to assist you. I believe the drivers you installed will have fixed the issue. If I was helpful, please rate my level of assistance. If you have any other questions, please ask. Thanks!