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Our Brother MFC 8710DW just shut off and won't restart. It…

Customer Question
Our Brother MFC 8710DW...

Our Brother MFC 8710DW just shut off and won't restart. It has been saying replace drum for a few weeks. Is that the issue?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

No type of error message other than replace drum and replace parts.

Submitted: 2 years ago.Category: Printers
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Answered in 2 hours by:
1/27/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,495
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is it still coming back on and giving the drum error, or is it off entirely (no display, no lights, no beeping/clicking, etc)?

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