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We have a Brother Model MFC-9450CDN colour printer. Both the…

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We have a Brother Model...
We have a Brother Model MFC-9450CDN colour printer. Both the colour and the b/w cartridges have been changed out recently. When we print in the colour mode (landscape setting) each page is printed with 8x vertical thick (3mm wide) yellow lines about 3cm high and evenly spaced across the bottom of each page.
Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
1/27/2016
Technician: Michael Hannigan, Technician replied 2 years ago
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. Please let me know if there as any additional information that you feel might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

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Customer reply replied 2 years ago
I've explained the problem as best that I could so nothing more to add unless you want to see a scanned copy of a printed page with the yellow lines.
Technician: Michael Hannigan, Technician replied 2 years ago

That would be very helpful. If you could attach that here, I will take a look.

It may require a printhead alignment. Did you do an alignment after you changed the cartridges?

Mike

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Michael Hannigan
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Category: Printers
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