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My name is ***** *****. I just recently purchased a new

Customer Question
My name is *****...

My name is ***** *****. I just recently purchased a new laptop with Windows 10. I have a Brothers MFC-7360N Printer and I can't print anything.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

When I try to print it says error code

Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
1/26/2016
Technician: Shefin, Printer and Office Equip. Specialist replied 2 years ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the error you are getting?

How do you connect the printer to the computer? Using USB cable?

Thank you.

S H E F I N

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Customer reply replied 2 years ago
The only thing is says is error code and I use a USB cable.
Technician: Shefin, Printer and Office Equip. Specialist replied 2 years ago

Hi,

Can I access your computer remotely and help you install the printer while you watch?

Thank you.
S H E F I N

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Customer reply replied 2 years ago
I am on my way out to dinner. Can you do it remotely tomorrow when I have more time. Thank You.
Technician: Shefin, Printer and Office Equip. Specialist replied 2 years ago

Hi,

Let me know when you are back, so that I can assist you further.

Thank you.

S H E F I N

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
6,773 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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