Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
My apologies for the wait you have incurred.
To get started, I need to know what type of computer you're using.
Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.
If it's a Mac, please check the OSX version as follows.
Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, what software are you using to print from,when you encounter the problem?
Thank you for your patience, and response.
Senior Technician and Network Switching Systems Operator / Maintainer.