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Wf-3620Ineed to install the printer and the scanner to the…

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wf-3620Ineed to install the printer...
wf-3620Ineed to install the printer and the scanner to the lenovo computer I previously had it on my old dell pc Iloss my disk. Help
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
1/26/2016
Technician: Harold Hanna, Engineer replied 2 years ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 307
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? What OS are you using?

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Customer reply replied 2 years ago
what is os
Customer reply replied 2 years ago
no I WILL TYPE
Customer reply replied 2 years ago
i CAN' T AFFORD ANY ADDITIONAL MONEY .
Customer reply replied 2 years ago
I NEED THE PRINTER AND THE SCANNER FOR COMMUNICATION AND MAYBE A JOB.
Customer reply replied 2 years ago
ARE YOU STILL THERE
Customer reply replied 2 years ago
WHAT IS GOING ON
Technician: Harold Hanna, Engineer replied 2 years ago

I apologize for some reason this did not refresh on my screen.

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Technician: Harold Hanna, Engineer replied 2 years ago

What operating system are you using?

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Customer reply replied 2 years ago
I NEED TO SEND A FAX AND SCAN SOMETNING I DON'T UNDER UNDERSTAND WHEN U SAY WHAT OS I'M USING
Technician: Harold Hanna, Engineer replied 2 years ago

OK so with the scanner itself you have it hooked up to a phone line? I see above you said you need to install the software.

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Technician: Harold Hanna, Engineer replied 2 years ago

That is why I am asking what operating system you have so I can try to find you the correct software. Is it windows?

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Customer reply replied 2 years ago
WINDOW 8
Technician: Harold Hanna, Engineer replied 2 years ago

OK great. I am going to look for the software download for you. I asked about the fax and if it is hooked up to a phone cable, because often times people will scan instead of fax, and just email the document. It is your preference of course.

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Technician: Harold Hanna, Engineer replied 2 years ago

This is the link to the software. Please download and install this. Please ask if you have any questions during the installation and I will assist you.

https://ftp.epson.com/drivers/epson15400.exe

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Technician: Harold Hanna, Engineer replied 2 years ago

While that is downloading, do you have any questions about cables or anything else with the connections?

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Customer reply replied 2 years ago
THE SYSTEM PASSWORD ***** (###) ###-####WIFI PASS WORD(###) ###-####
MAC ADDRESS B0:E7:54:64:CD:C8
ALL THE GREEN LIGHTS ARE ON:
Technician: Harold Hanna, Engineer replied 2 years ago

OK. How is the printer setup going?

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Customer reply replied 2 years ago
NOT GOOD I KEEP GETTING THE ERROR CODE
Technician: Harold Hanna, Engineer replied 2 years ago

What error code are you getting?

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Technician: Harold Hanna, Engineer replied 2 years ago

What happened with the installation of the recommended download?

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Customer reply replied 2 years ago
CHECK THE WAP
Technician: Harold Hanna, Engineer replied 2 years ago

You are trying to set up the printer with WIFI?

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Technician: Harold Hanna, Engineer replied 2 years ago

Are you able to use the USB cord with the printer? I want to use the easiest method to get your printer working. Once it works you can use it for your communication with employers. After that, we could attempt wifi if you would like?

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Customer reply replied 2 years ago
I WAS NOT I HAVE AN ETHERNET TO THE PRINTER AND TO THE COMPUTER
Technician: Harold Hanna, Engineer replied 2 years ago

Are you able to print out the network settings? When you say the USB port didn't work, could we try it again? I believe it should work with the download I mentioned above.

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Customer reply replied 2 years ago
TO THE MODEM AND THE COMPUTER
Customer reply replied 2 years ago
OK
WHAT IS THE NETWORK SETTING
Technician: Harold Hanna, Engineer replied 2 years ago

The network settings are what you would use to configure it to your router. I believe this is a harder step then using the USB cord. Our best bet will be to attempt with the USB cord. If it's a standalone fax machine you do not need to plug it into a modem.

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Customer reply replied 2 years ago
WHAT DO INEED TO DO
Technician: Harold Hanna, Engineer replied 2 years ago

Plug the USB cord into the computer. Did you download that software I mentioned above?

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Customer reply replied 2 years ago
THE USB COR IS THAT THE ETHERNET PLUG.
Technician: Harold Hanna, Engineer replied 2 years ago

No sir. The USB cord for a printer is usually somewhat squarish on one end, and then a USB port on the other end. I will find a picture.

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Technician: Harold Hanna, Engineer replied 2 years ago

http://cableforge.com/10ft-canon-pixma-mg3520-usb-a-to-usb-b-printer-cable-printing-cord.html

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Customer reply replied 2 years ago
SQUARE ON EACH END I HAVE THAT PLUG IN DO I NEED TO TAKE THE ETHERNET CORD OUT OF THE COMPUTER
Technician: Harold Hanna, Engineer replied 2 years ago

Yes we do not need that.

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Technician: Harold Hanna, Engineer replied 2 years ago

Does the cord you have plugged in look like the one in the picture I sent? And did the file I mentioned above finish downloading?

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Technician: Harold Hanna, Engineer replied 2 years ago

Are you still there?

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Customer reply replied 2 years ago
no
Technician: Harold Hanna, Engineer replied 2 years ago

Do you still need assistance?

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Customer reply replied 2 years ago
I do not want to switch to live phone call. I still need to connect scanner
Technician: Harold Hanna, Engineer replied 2 years ago

OK that is fine. I am here to assist you. How far along did you get since last time we talked? Did you get the USB cord plugged in?

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Customer reply replied 2 years ago
I did find the usb plug and thanks I was able to use the scanner this morning 1-29-16.
Customer reply replied 2 years ago
I am still trying to find where and how to click on the all program and how to get to word I am lost
Technician: Harold Hanna, Engineer replied 2 years ago

I am happy to have helped with the printer installation! When you say trying to find all program, did you also update your version of Windows? To find Word, you should be able to click the Windows key at the bottom left, and then type in word. Then, it should automatically search and bring up the proper Word icon that you can click on. Let me know if you have any other questions!

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Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 307
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Experience: Sr System Administrator at General Dynamics

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